PMT Cardiff

Mostly had a very good experience in the Cardiff branch but my last visit, just picking up some cables, I was met with an exceptionally rude salesman who I can piece together is the same man from another review here (game of thrones lookalike to quote). I made the mistake of accidentally picking up a jack cable with the wrong end (I wanted one side to be 90° and the other straight) and when I went to exchange it he just said "should've picked the right one then shouldn't you" and reluctantly swapped the two items. Now I understand I made the mistake but I also don't need to be spoken to like that,especially when the Bristol branch has more to offer and without this hostility. I will be back to PMT Cardiff but so long as I see this man there I'll not be purchasing a single item unfortunately.

Visited the shop yesterday as I’m looking to buy a keyboard. Customer service was just so bad unfortunately. The guy couldn’t be bothered to plug in a keyboard I was interested in and he was so rude from start to finish. What a shame….

I usually find shopping at PMT Cardiff a pleasant experience.
That was brought to a sudden end today by an assistant that was very dismissive over my query for the availability of flat wound strings for a Blackstar carry on bass.
Told it was basically not a proper bass and maybe put ordinary bass string on and cut them down,really.
His attitude turned even more dismissive when I told him a short bass is more in keeping as my wife and I play in ukulele groups.
Never mind,their loss,plenty of other company’s around that like to sell stuff.

Staff were really helpful and very knowledgeable. Also patient with us. Highly recommended.

5* customer service, very polite and helpful staff.
Store well laid out and given plenty of time to browse. Staff very friendly and knowledgeable. Very pleasant shopping experience

Visited on a rather busy day yet I don’t think this is a good enough excuse for the poor service. Asked to try out a semi acoustic guitar and when they set me up with a guitar the guitar was out of tune and didn’t have any battery but staff member had gone before I had the chance to ask for help. After having to wait a good 15 minutes between testing the guitars (as staff were to busy chatting to eachother) I got asked if I had finished yet because someone wanted to take my place. Decided to leave at this point and just went to the guitar shop next door that I would definitely recommend over PMT.

SIMON MICHAEL
3 reviews
Rated 2 out of 5 stars
13 Dec 2022
Myself and 3 follow band members…
Myself and 3 follow band members travelled up for Cornwall the Cardiff branch on the 13th December 2022 to celebrate my 50th birthday, we choose PMT Cardiff as it was the best stocked pmt closest to our home location( well according to the pmt website it was)
It turns out that half the items we were interested in purchasing were not actually in stock at all!!
And when the drummer of our band asked if he could browse the drum department downstairs he was simply told, sorry you can’t as we don’t have enough staff on. After a few minutes he noticed that 3 members of staff were just still around behind the till area so asked again could he please have a look a the drum department As he had travelled from Cornwall to wales with the rest of the band and was hoping to make a sizeable purchase, this time he was allowed down to the drum department but was shocked to see that there was very little stock down there plus the drum department bared very little resemblance to what is shown in the pmt show reel for Cardiff store(false advertising??)
The two guitarist and myself ( bassist did get to demo a couple of instruments but the attitude from the staff toward us was pretty awful in fact it felt like they really couldn’t give a dam wether we bought anything or not so after that we simply left fed up that we had travelled a long way to visit the so called flag ship pmt store only to find poor customer service and lack of advertised stock products actually out of stock.
We head back home but stopped off in Manson guitars Exeter where we were greeted by friendly helpful member of staff who went out their way to accommodate us and therefore we parted with around £3000.00 that was originally going to be spent in PMT Cardiff on new instruments and band kit.
Obviously PMT Cardiff don’t need the cash!!
So to sum up this review, don’t believe what the website says about stock levels as they aren’t accurate and PMT train your staff to give a dam as I’m sure you can ill afford to loose 3k in the space of an hour

Great shop, good levels of stock and the staff are fantastic, product knowledge is super high and they are interested in the products they sell which makes a great buying atmopshere and always sparks great conversation