USA Nails
6 St Mary St, Cardiff CF10 1AT, United Kingdom
3.2
51 reviews
8 comments
FRHC+X7 Cardiff, United Kingdom
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Monday: 9–18
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: Close
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: Close
The nails are mediocre at best and the staff lack good customer service skills as I was treated so badly and they were incredibly unprofessional having no due regard towards me as a paying customer.
In fact, this lack of due regard resulted in me being injured and I was cut by the electric nail file on both of my thumbs. I frequently have my nails done and I have NEVER been cut before in other nail shops!
Moreover, instead of a sincere apology for cutting me, I received attitude and blame. At one point, I was even asked "what do you want me to do about it?" And they then started talking about me loudly, in their language, amongst themselves- which was incredibly rude and uncomfortable.
I urge the nail technicians to learn better customer service skills and how to properly use their tools!!!