Aurora Salon Cardiff

Beautiful salon!
Friendly and helpful staff; I only popped by for a patch test, but I'm looking forward to my next treatment!

*** Updated ***
Poor communication!
I originally phoned the salon to discuss manicure options, the lady I spoke with (receptionist) wasn't able to advise and said she makes the bookings, but she arranged for a therapist to call me back.

I received a call back (unfortunately I didn't get the ladies name) however, she booked me in for a gel manicure, as more time is required, and said that a therapist will discuss options with me at my appointment.
I also booked in for a brow tint and shape.

I arrived at my appointment, was seated, then greeted by Cerys.
Cerys promptly started with filing, buffing, shaping my nails; it was during this time I wondered my therapists name and when we were going to discuss gels. There was zero discussion.
Cerys then proceeded with the gel base coat! Good job I had already decided on gels.
Cerys then asked what shade I would like, to which I replied that I would like nail art ... Cerys was unable to do this as she is a trainee.
I understand that we all require training, but why was I booked in with a trainee after noting that I would like to discuss manicure options?! I also wasn't advised that I was booked in with a trainee, had I'd known I would have changed this booking.

Moving on, I chose my colour and Cerys finished the manicure; my only feedback would be that the polish doesn't quite cover the full nail, leaving space around the base of the nail.

I had my brows carried out by Josie, tint and wax, she was very pleasant and did a great job.

For politeness, it would be great if therapists introduced themselves.

Payment: it cost around £40 for 2 treatments, quite pricey especially with a trainee.
Sadly I left feeling disappointed, especially as this was a gift to me from friends on becoming a new mum.
What's also quite sad is that I left verbal feedback with Josie, expressing that I was disappointed and my reasons why; she apologised and made a note on my client record... what good is that going to do?!
There has been zero follow up since.

Had a consultation with Shannon very helpful and put my mind at ease as it’s my first time getting highlights and a bit stressed as this is for my wedding. Looking forward to having my appointment next month!

I went to Shannon today for a cut, conditioning treatment and blow dry and I’m honestly so impressed with the result!!! My hair looks and feels so much better, she gave good advice regarding colour and was kind and friendly throughout the whole service. Can’t thank you enough 💖

A variety of salon services available here but I’ve only had express nail extensions with gel polish. Overall quality is technician dependent but I have generally been very happy with the end result. Simple to book appts online, salon is easy to get to and the staff are friendly. They also offer an NHS discount which is great!

Had gel nail extensions with gel polish on top just over 2 weeks ago. Been really happy with them & they've lasted so well. Had lots of complements too. Recommend Aurora!

Booked for a spray tan, turned up sat for 15mins to be told I couldn't receive my treatment because I was pregnant. When I communicated that no where on their website does it say that is their policy nor any emails they sent me stated that they tried to shame me for wanting a tan while pregnant and refused to refund the deposit for a service I was refused. Would not recommend obviously

Took my seven year old to have her ears pierced. Louise and Lola were fantastic. Louise talked us through everything . My daughter was very nervous but she really liked Louise and she made her feel calm . Thank you both she’s over the moon that she now has earrings and proudly showing them off .

Went here to get my eyelashes lifted and tinted. When I left the salon I thought one side looked a bit strange, but didn’t think anything of it. Fast forward 5 hours later my lashes had curled back on themselves, were dry, brittle and looked absolutely awful. I sent a picture to the salon and they said my lashes had been over processed. I’ve been to get my lashes redone since and no other salon will touch them as my eyelashes are so dry and in such an awful condition. One salon even said they are surprised that my natural eyelashes haven’t fallen out they have been processed so much. Getting your eyelashes done should be something you look forward to, but now I don’t want to leave the house as mine look so awful. Not even mascara can fix it