Second Steps Day Nursery

Quite concerned about putting my children into the care of this nursery. One staff member - cook? Claire - has troubled me several hours today over an order. She got a promotion (reducing her rate) wrong but instantly accused others of her failure to read basic info. Then in the evening she continued making demands for special conditions, insisted on free cancellation and finally reviewed my hard work in assisting her to understand her repeated mistakes.Better stay away from people like this who cannot process basic info but draw innocent people into their own troubles without ever meeting them. From Second Steps I expect some better background checks on their staff to prevent such erratic behaviour and impact on our children.

My little one loves coming to second steps ☺️ and is well looked after by all the staff 😊 I'll be sad when he has to leave x