Pets at Home Hendon

I have always found the staff at this store so helpful and friendly. Today I went in to buy a few things for my cat and new kitten, the woman on the checkout was very helpful and even showed me how to get 10% off with the VIP app if I registered my other cat. Also the new lay out looks great.

Very cute store. Love the animals and also that’s the first thing you see when you come in.

Nice place for any pet owner to visit and stock up on some things. A lot of variety and they will very likely have what you are looking for. They are a bit high on prices so be cautious of that but generally a good place to get things for your pet

Staff seems unbothered to help. We came to get information About getting a beta fish and were told by one of the staff that we need to have the tank set up minimum 72 hours but then after 3 days we came back with everything was set up but was told by the same guy that we now need to give it 4 weeks and more small fishes in the tank. Ridiculous. And it seems that the real reason they didn’t want to sell fish to us was because they were understaffed. It took us so long to even find a staff. Avoid this location at all cost.

Pets at Home Hendon, I would have given this 0 star if I could! 3 days prior, we went here to look into how to set up a tank for a betta fish. The male staff we talked to advised us to set up the tank and have it running for 72 hours with correct temperature then we can put the betta fish in it and so we did. We then came back 3 days later and went 2 hours before the closing time to buy the betta fish and the same male staff immediately turned off the lights on the fish tanks as we were checking the fish we wanted to buy and walked away. We then went to go to the till to ask for assistance but the female staff immediately turned us down saying they had new fishes delivered today and that we can come back the next day as they are currently understaffed. It seemed like they were just unbothered to assist us as there was no one queueing up to pay!!!! She then consulted the male staff only to get turned down again and said we need to put small fishes in the tank first to start an environment for the betta fish and have this for at least 4-5 weeks before we can purchase the betta fish AFTER WE'VE SET UP THE TANK ACCORDING TO HIS ADVISE ON OUR FIRST VISIT. The guy also ask me what's the temperature of my tank and I said 26°. He then told me to get it up it to 27° when the water temperature for the betta fish is between 24 and 27° (as also stated on their leaflet) so my tank's temperature is within the range and considered acceptable. Very rude, misleading and disappointing!!! Avoid going to this branch. Not worth it!!!!

The new til guy was unhelpful with VIP vouchers. This store is very well stocked but sometimes needs to stop blocking isles and shelves with large planks of crates blocking access to products. Management need to step up to make this store a more happy place like it used to be.

Nice to be able to actually see products to care for our pets , beats looking online and iif unsure staff available for to help
Good accessible location with plenty of free parking

What we all want nice store,good lay out,close to the road (Edgeware Rd)off street parking (free)&great selection of all our pets needs,cats,dogs& reptiles+all the rest(skunks)?