Pets at Home Ilford

Trying to get outdoor boots for my bully is near on impossible, but thanks to the staff I've now managed to find a pair. Good service

The shop is great however the variety of frozen food is getting worse by the week. There were about 6 different type last year but by now it has reduced to 1. It is not worth going there because even the staff is useless.

Went there to buy a Christmas present for my sisters puppy. Had no idea what was appropriate for it so asked one of the staff members. She was very friendly and helped me pick out a toy. Very happy with my experience.

Absolutely diabolical.
Distrusting service.
No one knows what they are doing there.
Quoted me £63.00 for blood test then charged me £128.00.
Still awaiting an explanation as to how it’s doubled from Friday to Monday.
Asked me if I wanted to wait in reception for results…they said 30 mins.
I said I’ll leave & call later.
Called later, was told the vets were busy & they’ll call me wen they are finished with customers..so I waited & I waited.
Wen I rang back AGAIN..a/phone said they’re closed.
All day I’ve been worried sick & now I’ve gt to worry all night b cos of their sheer incompetence. What a complete abomination.
Never ever have I been so let down & dissapointed in my life.
They are total amateurs.

We love the vets and vetinary nurses at Pets at home. The whole staff are friendly and polite.

Great selection of pet products... not necessarily the cheapest, but they have a big selection. Bought some tropical fish from them, and they have proved to be very healthy and energetic.

Lovely customer service, even though they didn’t have to know the answers to my question they tried their best to inform me about my options in adoption as much as possible.

Never had a problem with Pets at Home and normally have orders delivered. I needed dry dog food asap and used click and collect to pick up at Ilford Horns Lane branch. Member of staff got my order. Please note bag was not in a box so staff would be totally aware item was damaged. Unfortunately I did not notice as it was placed into a large carrier for me.

Contacted pets at home.com and they have arranged new bag to be delivered. Member of staff online could not believe this was given to me.

Ilford store do not off load your damaged products to customers!!
All customers make sure you check items, unfortunately I did not at the time.