Pets at Home Leighton Buzzard

Went to this place to buy cold water fish. Asked for help, the girl immediately asked me if I have a tank and filter. I said: I do have a tank but I have removed the filter because I prefer to change the water once a month with the proper additives for tap water. She told me straight away I can’t sell the fish unless you are buying a filter. My question is if I wasn’t honest and have said, yes I have a filter running, how would she knows if I was saying the truth. For other side I do take care of my fishes and that’s why I change the water every month for the well-being of my fishes. After trying to explain this to her I just noticed and not being successful with my explanation I noticed the girl was trying to make buying more the filter. I asked to speak with the manager and his attitude was rude when approached to me. I even bother to explain what happened, turned my back and walked away. Ridiculous I think!

Although when I raised my complaint with customer service, they were sympathetic and helpful, I will not be returning to the Leighton Buzzard shop. The staff are surly, rude, arrogant and incompetent and completely lack any sort of product knowledge. You would think that during these times when many people are being made redundant and business are failing, that their staff might take an interest in the well fare of their brand, but each time I have visited, they could barely bring themselves to acknowledge a customer, much less actually help them. And top prices too. We've found a lovely independent store and will be using that in future - they are cheaper, friendlier and actually know what they are selling. Sorry Pets At Home, you've lost around £15000 to £20,000 over the lifespan of our pets. Up your game!

We fancied a trip out of our local area and decided to have a look in store, the layout was good and had a good selection of pets, the particular day we visited the staff were a bit thin on the ground and we had to wait 10 minutes for service but when we did get served it was was worth the wait. Thank you to the friendly staff and we came away with a lovely pet who is setting in nicely

Really horrible member of staff yesterday refused to sell my little girl a fish. Lady with brown curly hair. When approached she seemed annoyed we had disturbed her. Then went on to ask questions about the tank trying to catch us out. She said “so it’s a new tank” we replied “no about 7 months” she replied “hmmm ok, what’s the temperature” I said “I don’t know but it had a filter and a tropical heater”. She then said “you don’t seem like you know what your doing so I am not selling you any fish” she was horrible and my daughter cried, it was meant to be a present for going up a swimming grade. We have had fish for many years in other tanks. Judging by the state of their tanks and how many fish I see floating on visits to pets at home I don’t think they should be lecturing us.

On entering the store was told cash only, which wasn't a problem until they tried to give me £3 in change with 5p's. Whilst shopping and looking about was told that the store was no closed at 6pm eventhough online it said it closes at eight. All round it was poor service.

Very helpful staff and good stock although the Cuttle fish we wanted was a little small.

Went today just to ask about pet insurance, all I got from a very young lady was " I dunno can't ya Google it like everyone else " not happy it would of been nice to speak to a manager but I guess I would have to Google yhat too.

Excellent, friendly service from Ry! He was informative about the fish and super helpful. Made our day 👍🏼
All other staff members working that day were smiley and each welcomed us and said goodbye as we left.
Thank you!