Pets at Home Old Kent Road

Came into the shop at 17:15 & asked for someone to serve us some fish! Waited 15 minutes by the fish along with other customers & was told the lady (Heidi) that was supposed to be serving us is now serving someone else & we needed to wait another 20 minutes! Was told the manager may be able to assist us & when asked to see him nobody turned up. Absolutely disgusting service! The staff were rude, unprofessional & very unhelpful…

I’ve always had to wait to be served in here but today is absolutely ridiculous…

Poor poor service…

Staff know us now. Groom Room is fab & all the staff are super friendly & helpful. Good range of goods for my pup. She's never short of a treat!

Just went in to get a new hamster for my 7yr old. Joe at the old Kent road store was incredibly helpful, knowledgeable and kind to my daughter. Took her seriously and was genuinely interested in animals their care and if she was prepared as an owner. Credit to the store and a reminder that people who work in big stores like this aren’t always just there for the pay check. Thanks Joe!

Huge area of everything your pet of any description could possibly need, with sensible prices. There are a few of the smaller pets for sale, baby rabbits, hamsters, etc., in clean and user friendly, large glass showcases. Helpful, kindly staff. There's an independent veterinary clinic at the rear, which we needed that day. A large sized, free car park, shared by customers of other shops surrounding Pets At Home. There aren't any public toilets, so my husband had a short walk over to McDonald's.

Well stocked business -most staff and security lady was very welcoming and social, met a very helpful staff member by the name of Chris who i believe is a huge asset to the company pets at home and business in general, he went way out of his way to make sure I was up to date with all the deals, discounts available and carried my 25kg bag of puppy food from the back of the store to the till bearing in mind I was with my partner who was more than capable.

Thank you Chris from pets at home old Kent Road all businesses need your service

Had a problem with delivery from pets at home warehouse, delivery came on a Saturday I was at work my wife phoned me to say they sent 3 packets of dog food instead of the 3 boxes of 36 packets I ordered and paid for. Could not get through on any numbers for them on website. I phoned old Kent road branch on the off chance they could advise. Spoke to store manager Chris told him what had happened, even though it wasn’t his problem he managed to phone someone for me and sort my order out. The delivery came complete the next day (even though it was Sunday). So the dog didn’t go hungry. Thanks Chris

They sold us sick fish.
One fish died within a week. The other has a ulcer.

To top that, the service is slow. The short chubby manager is hostile and cleary not enjoying her job at all.

Fortunately the small petshop in crystal Palace seem to take more care af the animals and all our fish from them are still thriving.

I'm leaving a review because frankly I couldn't be bothered to drive all the way to old Kent road with a dead fish and a sick fish to negotiate who's fault it was.

But I am irritated that this has happened.

Simone is extremely fantastic. Her customer service skills is brilliant she is an asset to this company. Overall all the staff are great