Boots Pharmacy

Very rude staff especially the Pharmacist - no idea who she is but I will find out her name and make a formal complaint.

This pharmacist has always been very helpful and supportive. The pharmacy is always very busy however they always have time to provide
a good personal service. Repeat prescriptions are notified in a timely manner and shortfalls are supplied at the soonest opportunity.

Very rude on the phone asked to order a product and she said phone back Monday we can order it then! I asked very politely if it can it be ordered today so it will be ready for Monday and she said "no! No I can't"! (probably because of the time of day-saturday PM, but isn't that her job as someone who dispenses medication to people who need it! ...Just can't get the staff these days ay!

Went in at 13.45 hrs on a Friday, my repeat prescription, which had been handed in to the surgery on the previous Tuesday (so the pharmacy would have received it on Thursday) had not been put together yet, and the Pharmacist was on lunch break, so I would have to come back later. No apology, I felt like it was my fault and I was an inconvenience. If they are going to be closed at lunch time they should make that clear on the opening times. Fortunately I have 2 weeks supply of drugs which will be enough as I am going on holiday.

Turned up for a pre booked Flu jab, got a reminder both email and text yesterday, arrived on time and told no Flu vaccine available didn't I get a phone call? NO and nor did the other people queued waiting

The staff are friendly, and funny sometimes too. I have proscribed some nose spray stuff and the lady at the counter actually recommended a better one that was more effective for my sinus issues. I've been there many times and not once have I ever been uncomfortable, always greeted with a warm smile no matter the person.

1 ★ for each of the staff behind the counter, who were diligent, polite and attentive.

Arrived on time for pre-booked flu jab, but they didn't seem to expect me. Nurse was informed immediately, then reminded a further 3 times.

After 30 minutes wait, I decided to cancel and re-book elsewhere, as just heard the nurse make a phone call. This didn't sound urgent or even expected.

At no point did she tell me or colleagues of any delay or when she expected to see me. Boots say to arrive on time, to limit visit/COVID risk - lol!

Obviously didn't complain to nurse at time, as she was the one who'd then be jabbing me (possibly!).

They are fabulous, no matter how busy they are their so polite and happy, they try very hard to please,thank you for your great customer service17/4/21they really care about people and should be proud of themself, thank you again