Day Lewis Pharmacy Warwick

Absolutely useless pharmacy, closed during lunch time when most people are available, and never open on time. This morning I went to enter at 10.05 (opening hours on the door say it opens at 9), and it was locked, see a male member of staff inside and I ask him why they're not open, he shouts back at me "LOOK AT THE SIGN" which says your opening hours are from 9? Then he says "we open at 10.30!" Oh... So they shut at 12.30 for lunch, which means they only open for 2 hours in the morning? Honestly at this point they might as well not even open at all. Staff also don't wear masks.

Really disappointed today, popped in on way home from work, to pick up prescriptions pre Easter weekend, to find the shop closed at 5pm today. Notice on the door says this week shuts at 5. On the website it still says 6pm. Not happy as they dont open at weekend either. Was waved away by someone in the shop when I knocked on the door. 😡😡

My experience of this pharmacy is that there Is a total lack of any sort of management. The website never shows accurate opening/closing times - Scribbled A4 notes on the door aren’t really suitable for those that travel and open/close times are just random - who closes over a lunch hour? They also seem to be closed on a Saturday morning which is a huge inconvenience for many.in todays world. They just seem totally disconnected with the customer needs and experience. Day Lewis leadership need to spend some time here and try to help those trying to run it.

I have never seen a more awful pharmacy. I go to the Chase Meadow doctor and I thought it would be convenient. IT IS NOT !!! I complained a few times and have since asked the surgery to move me Boots. Now that’s a magnificent pharmacy. They even text you 3 days before your prescription ends to let you know you can come and collect your prescription. I would recommend everyone to move to BOOTS in Warwick town.

Great Pharmacy, right on my doorstep and next to the Drs. Only grip is the lunchtime closing, (i would make this 4.5 star review, but it doesnt do 1/2 stars) - its a local Pharmacy, most local Pharmacies do the same.
They have decent stock off over the counter and prescription medications.
Very happy with their service, the staff are always friendly and helpful.

So, I'm the only person in the pharmacy waiting to collect a prescription and there are three members of staff in the dispensary who decide to just totally ignore me for a few minutes and carry on chatting amongst themselves. After some pointed staring and toe tapping I'm eventually attended to with not a great attitude and, here's a hint Day Lewis, if you're going to insist (quite rightly) that customers must wear a face mask then why not ask your staff to do so as well? As others have mentioned, they shut at lunchtime (it's 2021 guy's...) and also at other random times, often not opening until 09:30 which is annoying. Avoid - there are plenty of other pharmacies who understand customer service.

Your opening hours are poor. Web site states open on a Saturday. Notice on the door says closed on a Saturday. You even close over the lunch time period. When are people who work full time meant to collect their prescription?
Is it your policy to offer such POOR CUSTOMER SERVICE. I will not be having my prescription sent to you anymore

Everytime I have come to this pharmacy there is something unpleasant. A few times I've had the pharmacist be (very) rude to me, or there's a huge queue. There's been a time when they were closed for no apparent reason. Today I've got there at opening time to be told there is no pharmacist as he's had a puncture, but will be in at ten (suspiciously specific time for someone with a tyre puncture). I get it, things happen. But I've been coming here a year and I have yet to have a good experience. When it's to do with people's health you'd think they'd be a bit more responsible! The only reason they have custom is due to being next to the health centre and the only pharmacy on the estate. If you value your time and sanity, go somewhere else.