Springfield Pharmacy
19 High St, Harpenden AL5 2RU, United Kingdom
3.5
18 reviews
8 comments
RJ8V+4W Harpenden, United Kingdom
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Monday: 9–18
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–17
Sunday: Close
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–17
Sunday: Close
Also, I found the pharmacist unfriendly and missing customer service skills on other occasions.
The staff clearly didn't know what they were doing and I actually heard them say "I don't know, I've never done this before".
They then gave me a form to fill in, which was about the treatment I was after. The treatment requires a consultation with a professional pharmacist, but they just gave me a consent form and wanted me to sign it without having been seen, even though the form clearly stated just above the signature part: "I have been seen and given advice and recommendations..." and the pharmacist part said "I confirm the patient has been seen and given advice...".
Since the didn't know what to do and the pharmacist was busy giving covid and flu vaccines, they got someone else (not a pharmacist) to talk to me about the treatment. He said not to worry and that I'd be seen by the pharmacist very soon.
In the meantime, people were walking in for flu and covid vaccines, and being attended straight away. After 40 mins waiting, the pharmacist refused to see me and I was told to come back at the end of the day when they were done with the vaccines.
So, I paid for an appointment, they refused to see me and was asked to sign a consent form without a professional consultation for a medication I've never had before.
In the end I demanded a refund and left the pharmacy.