Maltings Pharmacy

Usually nice service when buying stuff, but my missus bought some newborn cream from the pharmacy which was unsealed. We wanted to return the item, but were refused because "how do we know you haven't used it" (the item was sold without a seal by the manufacturer but this isn't obvious till you open the box). The value of the item was so low and having paid cash, we couldn't be bothered.

Considering their approach for an issue with a £2 cream, I would highly advise any client to just walk the 100 feet to the nearby Boots which have a much better customer service if something goes wrong. As a side note, a similar item was available at Boots with a big warning "do not use if seal broken".

We would like to thank everyone with bearing with us during these difficult times!
We would also like to apologise for not updating the NHS website with the differing opening hours during the start of the pandemic.
We are back open as stated on the NHS choices website.
Kindest Regards,
Maltings Pharmacy Team

March 2020 Opening Times have changed.
10 -13.00 then 14.00 -18.00 Sat. 17.00
There is no mention of this on the Maltings Surgery Patient Access System.
For the elderly who are given the privilege of grocery shopping 8am to 9am the pharmacy opening at 10am is of no help at all. Perhaps they will reconsider and open at 9am to accommodate the elderly and vulnerable who cannot wait an hour in town for the pharmacy to open.

I went to this pharmacy around 10:40am this morning and personally a wonderful customer service they actually saved my day by their help. From the lovely woman behind the till with her joy and good spirits to the lady that basically made sure that I can finish my shift and make my money. I’m really grateful and thank you very much for this magnificent first visit in your pharmacy.
Bless y’all.

The entire staff are wonderful. Kind, professional, attentive. I couldn't fault them... Special mention to Ingrid and Jason... Well Done

Polite and competent staff.
They had an antibiotics none else had in the neighbourhood towns.
Excellent service 🙂👍🏻 keep it up.
Thank you

Mum has been waiting 2 weeks for prescription every time phone them they say will deliver next day but nothing arrives. Now running low on medication

All staff are absolutely fantastic. Extremely helpful when ordering for my elderly aunt.
The delivery service is extremely useful too.