Rumsey Pharmacy and Post Office

Go often to this post office as it is the closest to my house. However, very rarely have I had a good morning or a thank you before I left from them. Today I went in there to post something to my family and was screamed at by a staff member named Charles after I said I wanted tracked and signed instead of first class. He proceeded to lecture me and make a scene, when what I was asking wasn’t that much of a big deal. I paid the difference happily but the post office clerk then panicked and got his money confused. He asked me then to give him all the money I had in my purse... and didn’t listen when I said I had more money there what he had given me. An utter mess, a rude awful man that does not know how to ad and subtract and a vile one that said I shouldn’t come back there again. What’s not to love about this customer service? Avoid at any cost. And yes, I will now be writing a formal complaint to the post office.

Lovely little place, even though only open 9-6pm. Welcomed addition, this is a modern no nonsense pharmacy that can get most items/meds. Also post office is efficient and friendly. Lots on offer otherwise in the shop. Difficult to park around though.

They ordered a prescription for my daughters medication. When it didn’t turn up 24 hours later they said they had no way of knowing if it would ever turn up and couldn’t call their supplier as that isn’t how things work. They they said they were doing me a favour! Ridiculous.

Very attentive, providing careful consideration of your ailments and suggesting good advice and options…
Also their post office window has the quickest service in the area…

Oscar and team are the best. Super helpful and kind. Very homely and the post office staff are cool too. Wishing them the best of health and all blessings.

I have been using this as my main pharmacy for years and keep coming back for the brilliant customer service. The pharmacist Oscar is always extremely friendly and more than happy to go out of his way to be helpful. The Post Office staff are the same, often making conversation and asking how I am even if I'm only there to pick up a prescription. Lovely little pharmacy I won't go anywhere else.

Today was the first time I set foot into the pharmacy on Saturday 6th March 2021 around 12noonish. I spoke to the pharmacist very politely and he seemed helpful at first but when I asked him if he had the eye drops I usually buy he told me they didn't have it, he tried to be helpful and get a substitute. The problem came when he picked up a Green Hycosan eyedrop and told me about the Hylo dual.
I told him I get hylo on prescription. Now as an NHS worker, I felt insulted and abused when he said to me... you can't afford £15.99 ? I said why would I pay for it when I can get this on prescription because I get the red hylo on prescription but I buy hycosan dual. 1 bottle on prescription vs paying 15.99? It doesn't make sense to buy it otc. I am very insulted that you didn't know who I was or any medical history yet had the audacity to insult me. They are only after money and do not have good people skills.I would never ever ever come here again. I would not recommend this pharmacy. The other server on the post office section seemed nicer. Sadly my first experience here will be my last. You should train the Spanish pharmacist on customer service.

Excellent service and friendly staff who care for their customers well. Oscar, the pharmacist is especially good and knows everyone's names.