Queens Road Pharmacy

The best pharmacist plus kind, helpful and efficient staff. They can get really busy but be patient. It's worth it.

The staff is just unprofessional and run with
( kids ) and kids are rude & with big attitude. Always missed or order late my son medications . Manager( nasreen) is nice and really helpful but the kids(Girl) is just on her head. Speak like a manager. Better change the staff or teach the staff how important there job is .

Some of the rudest, incompetent and careless people I’ve ever had the displeasure encountering, one of the women behind the counter was too busy looking at her phone to be bothered to actually look up my prescription and told me it never arrived, had to wait days to be told they actually did have it all along. And on a separate occasion again after being told a different prescription wasn’t there and having to wait 15 minutes because they can’t serve more than 1 person at a time, I’ve been charged twice? Honestly just don’t bother with this lot go to the pharmacy in Sainsburys up the road instead. They all obviously hate working there

Pandemic profiteers.

Back when Covid first hit, they took the opportunity to sell tiny bottles of hand sanitiser at 5 times the usual cost. Pillars of the community right there.

Free flu jab at the pharmacy. Excellent service - very quick, painless, efficient. Good job. Thank you

Well, for once you can go)) on the whole, not bad

If I could give this pharmacy 0 stars I would

I don’t normally write reviews but this one I have to.

I am absolutely appalled with the customer

The Bumi girl (whatever her name is)
Is extremely rude and should not be working as a pharmacist. I called to speak to the manager she refused and claimed she was the manager. (I know she is not)

She does not know how to talk to people. her customer service is disgusting.

Refused to give me emergency medication when I know I was entitled to it and was clearly on my notes if she looked at it properly.

I had to ask her what to do next since. And said if I have another asthma attack, she replied call 999..

I shouldn’t have to.

The young lady is a nasty person who doesn’t care about anything.

She has caused me so much stress and anxiety.

On a better note I went to another pharmacy not too far from there and the doctor said I do not need a Prescription and was very helpful. I was able to collect it at soon as possible.

I work in a private clinic and I do not treat any of my clients with such poorly behaviour.

I have been told to wait, was waiting for nearly 10 min eventhough there was no people inside just me and 3 staff members. I was told that they are too busy to help me out!
Horrible experience, zero customer service skills. They all need training. How can't you serve one customer in front of you??!
It used to be much better service but now is far below the expectation.