Watts Pharmacy

The lady working there is extremely rude and racist. Giving me faces while I went out with his colleague, probably mocking me for my english.
I saw her in the glasses of the shop and she even pretended to have not done anything and denied it.

She should be ashamed of her behaviour and sacked...worst customer service i have ever experienced.

Extremely rude pharmacist and front of house cashier. They do not treat customers from all backgrounds equally and were extremely hostile when I wanted to exchange an unopened item due to reading an ingredient on the packaging that is not good for my skin. I would avoid.

Extremely appalling service. I went in to pick my prescription as usual. I was asked to wait outside the shop because they needed to close for an hour. Knowing very well I’m a diabetic and waiting that long meant I had to hold my uncontrollable bladder. They could see me outside the window how much discomfort I was in, and I even knocked on the door several times. Eventually there was a delivery for the shop so they had no choice but to come to open the door. I then explained to the staff that I have a weak bladder and I could feel my sugar level going low so I needed to collect my prescription and go. She ignored me and locked the door. I kept knocking on the door. Another person standing outside also waiting to collect their prescription. saw how much discomfort I was in and also knocked on the door a few times only to be ignored completely. I wouldn’t recommend to use their service! Very rude and inconsiderate staff!

I have my prescriptions electronically sent every month from my surgery to the chemist. I would leave it a couple of days to give them time to prepare my medicines. I finally made it there 7 days after it had been sent and they hadn’t even looked at it yet.
Unsurprisingly they didn’t have all of it in stock which meant coming back again.
That don’t sound too inconvenient. You’re probably thinking I’m being a bit rigid but the thing that makes it unbearable is the self important, unhelpful and sometimes rude service at the counter by the lady on the till.
She would certainly benefit from a customer service refresher course.
Her demeanour and approach made it an extra arduous task to have to return again. It left me feeling unsettled and quietly seething

Waited until 920am for urgent meds shutters closed and had to leave to go to work

Shop opens at 9

One of rudest staff, at the front of the counter she deserves to be sacked

A great experience, for the very first time I actually saw a pharmacist helping out a desperate patient, and providing a personal service. Fareema has really impressed me with her caring and professional service. She contacted my GP and sorted out the prescription. I am so glad I have made the move from Lloyds and Copes. Hope Watts keep up the good work.
Thank you

Really competent staff that provide with professional advise when required. Staff go an extra miles to try and support the customers when they have a problem. Thank you guys for your constant support to the local community