Brunel Pharmacy

Mariam is amazing. I love her, she’s friendly, diligent and always helpful... but she’s barely there anymore (whenever I go in!)

I wasn’t planning on writing a review but this week I went to the pharmacy twice to pick up my repeat prescription which I have to take every day and are a lifelong medication ... I went Wednesday morning and they were opening late (a sign on the door told me they wouldn’t be there unti 10.30) and then I went back the following day, Thursday at 4.45pm and they were CLOSED. Google states they are open until 5.30pm, and I had this confirmed by the doctors surgery next door. Often I have been there when they’ve been on lunch too and therefore have had to reorganise my day.
The other pharmacist and the assistant there are normally on their phones when I walk in, as evident yet again when I finally picked up my prescription this morning. Before the pharmacist has been on personal calls when people have been waiting too.
As I work in he healthcare profession as well, this is not professional or acceptable and it has been rather annoying. I’m so glad that I am moving in May, so I don’t have to put up with this any longer.
All I want is to get my repeat prescription!

Excellent service. The pharmacist is amazing. Takes the time out to listen to you and goes that extra mile.

M is so kind and helpful - best pharmacist in Hillingdon!

They do not open on time, close earlier. Are on WhatsApp chatting all day while you’re waiting. Don’t get your prescriptions ready and tell you to come back the next day as “the pharmacist is not here” (like 5 times). Lazy and useless.

The worst run pharmacy I have ever used constantly don't have prescription pills, prescription never ready to collect and I called 23rd December 2022 after being asked to call back I was told my prescription was being Delivered this was at 3.20pm uts now Saturday the 24th 10.30 am no prescription and Pharmacy closed and I don't have blood pressure pills which is dangerous .

Good customer service, Pharmacist is always helpful and professional

The Pharmacists was prescribes me a Paracetamol for limfal vertebrae inflimation.
She may to prescribed me a Paracetamol for
Pulpitis with same self confidence ,when an Antibiotic is need.I have been totaly disappointed by her .

Got my flujab from them this year like previous years also- just walked in and waited 10mins- she also did my sons Hep B vaccine- efficient and friendly thankyou!