Jhoots Pharmacy Hammersmith

No opening hours

Terrible services, unreliable pharmacy services

The surgery to which this pharmacy is attached is fantastic - unfortunately, the same cannot be said for this service. My father is receiving palliative care and requires pain relieving medication often and sometimes at short notice. We are let down EVERY TIME when a prescription goes through, my dad has received the wrong medication, it is often only partly ready and is ALWAYS late. I have rung the surgery 22 times today to check if the prescription that should have been ready last week is complete - they do not answer their phones and I suspect they kept it off the hook.

Left this pharmacy even if I live right here in the building. Went to collect my prescription last year and when I left the pharmacy I noticed they gave me someone else’s prescription. I found this very unprofessional and went back in to show them. The main pharmacist who works there said to me eh well. I said what do you mean by that? This is not right. I could of went home and had these tablets like some people who don’t even look at the prescription. He said just get over it and he was so rude. I never went back there again. Unprofessional people working there.

Never have my medication or only part of it

Always had a great service from Jhoots. They call me when my prescription is ready and will usually have the medication the next morning if not available straight away (this has only happened with twice in 3 years too, once for a specific refrigerated injection and another for my usual meds). Always super friendly and helpful staff. Can’t say I have had a bad experience at all to be honest.

Very incomprehensible staff, every time we get a prescription sent they ask why so many, why again. My husband has chronic pain, and few more health issues going on and it has been very hard enough to manage living with it.
They forget the fact that we’re no the ones prescribing but doctors who know their job. Also they should have more empathy, no one takes medicines for pleasure. So don’t ask such questions.
Even though it’s comfortable for us as it’s local, I’m switching to other pharmacy.

I have found the service to be outstanding, over the first locked down they even delivered to our door without asking. You just need to check the opening times