Horley Late Night Pharmacy

Amazing pharmacy, pharmacists and staff. They always go above and beyond their call of duty to ensure that all my needs are taken care of, this is something you just don't see in chain pharmacies nowadays. Asm'a and Rand who are the pharmacists there have time and time again given me excellent advice and cleared any confusion regarding my medicines. I could not recommend this pharmacy enough, you can tell this business is run by a family as you feel the warmth in the service they give as soon as you enter the door.
Thank you for all your hard work

I been going to this pharmacy for 7 years now and never looked back, This all started 7 years ago when I was desperate for some medication due to receiving a late prescription from my GP.

As I live in Sutton there were no pharmacies opened after 6:45-8pm which could attend to my needs. Desperate to take my medication due to medical complications, I found Horley Late Night Pharmacy was the nearest pharmacy open to me. So I made the 22 mile Journey.

Now don't get me mistaken I don't like to go travel about unless I have too, so after initially arriving at Horley Late Night Pharmacy, I was greeted by the Pharmacist Rand.

Rand was so courteous and welcoming, Rand was able to give my medication which I ideally traveled for and furthermore gave sound advice on how to manage my medical condition.

After this great experience I have never looked back, I am on repeat medication and regularly visit this pharmacy to collect. Also the dispensing time for walk-ins is brilliant and I have never waited more than 2-3 minutes for my other medication. Unlike lloyds pharmacy over the road who once told me to come back as it was very busy.

So all in all I conclude that if you want to go to a pharmacy that will look after you, and have staff that will put you first, this is the place to go!! I promise you the bad reviews this pharmacy got is absurd, and doesn't reflect what I experience.

I've been using this Pharmacy for a few years now, and they really are the best Pharmacy I've ever known. The staff are really friendly, and always treat you kindly and really go above and beyond. They treat their customers more like friends than just a customer! Would highly recommend this place.

Excellent Service
Could not find a better pharmacy anywhere. Always smiling, hardworking and give very good advice. They go the extra mile for all their patients.

i have visited this pharmacy for the third time in the last seven days and my prescription is not ready! i was told that it would be in this time. Not only do I have no privacy when talking to the chemist, but without this prescription my day to day life is affected. and I keep getting different stories when my surgery has issued the prescription who took their time in the first place. I have lived in Norfolk and it was quicker.
How can they justify making something so simple, so complexed. if this is privatisation I dont approve.

Edit. I later got told off for this revue by the pharmacist and her mother about how it's affected their business. When I returned to get this prescription. No apology for delay in issuing it when i needed it. No concern for how sick with nausea and in pain I was without my prescription. I wasn't asking for anything unusual or restricted. And it seemed a busy pharmacy. My surgery had issued it. They'd had plenty time but just kept making excuses.

I also had to report them for not honouring my prescription pre-payment card. As I was made to pay to get my prescription. And they vindictively kept the receipt. I Always judge a service by how they treat you when things go wrong.

When I changed pharmacy to Tesco and never had an issue.

My partner went to the pharmacy to collect an urgent prescription on my behalf. She arrived at 5:25pm and the customer in front of her was served. The shop assistant said ‘what do you want’ in an aggressive manner to my partner. My partner explained she needed to collect an urgent prescription. The assistant aggressively replied ‘we’re closed’ despite the shop being open and the fact my partner had arrived at the shop 5 minutes before closing time.
In all honesty you need to treat all of your customers with respect and in a non aggressive manner whilst speaking to them. If you can’t provide a service that supports the community you probably need to work in a company that is not customer facing.
I find your aggression totally unacceptable and not warranted.
This is not the 1st time that our community have made complaints about your assistants being rude.
Personally I would consider using a different pharmacy that understands customer service and without the aggressive attitude.

Phoned up this pharmacy to find out if they had some prescription meds I needed. They quickly checked and did have them (the only pharmacy locally that did.). I went over and my prescription was filled and presented in 5 minutes. Friendly and helpful service. Would definitely use again.

I went in today to collect my prescription, this is the second time I have been given less of my prescription, the 1st time I found out when I got home and had to go back, so today I opened the medicines in the chemist and again I was given one short strip, when I confronted the pharmacist she said the box was sealed ! should pharmacists not be checking the contents before giving them out?? I went as far as saying check my bag if you don't believe me! she didn't apologise and just replaced the box, I have to say the customer service in this chemist is not very good at all, none of the staff are ever welcoming or have smiles on their face.