LloydsPharmacy

I received an email from my surgery informing me that my usual surgery was closing and I was to collect my repeat prescription from Lloyd's Pharmacy Rowlands Road. On visiting, I was "greeted" by a very impatient and abrupt member of staff who didnt seem to believe that I had been informed to collect my medication from them...she fired a load of questions at me, not giving me the chance to answer and then said she didnt have my prescription. Very rude, very unfriendly, very impatient. What happened to service with a smile?

Told me I would have to pay privately for my medicine due to dr error. 25 minutes on the phone to my Drs, who told me it was utter nonsense.

When I phoned back with details from drs a lady called Kerry repeatedly hung up on me while laughing. When she finally asked me what I wanted I complained that she had repeatedly hung up on me. She ranted at me before I asked for a manager, whereupon she ranted loudly and openly about me [by name] to the manager and handed the phone over.

The manager said she would deal with Kerry and that a mistake had been made with my prescription which she would fix. Meanwhile Kerry could be heard audibly slagging me off [again by name] to anyone who would listen in the pharmacy and the manager declined to intervene and tell her to stop. They have offered to deliver my medicine now because of the hostility I would have to face going into the pharmacy!! Was given number for Lloyd's customer services who have agreed behaviour was disgusting and they are investigating.

No customer service, hostile, rude and aggressive and openly shouting about confidential customer conversations!!

It ended with me being in tears following the vile behaviour of the staff. I now have to find a new pharmacy as the manager did not seem to feel Kerry's behaviour warranted action. As a manager myself I am disgusted and would never sit by while my team verbally abused a member of public!

Hopefully the regional management will take appropriate action where the local manager chose not to.

Definitely NOT recommended. In the last 4 years there have been repeated errors made in dispensing my medicine and this is just the last straw frankly. My drs said it is not uncommon due to the high volumes they dispense...and recommended I change pharmacy!

Never answers the phone; allows the pharmacy to fill up with 10+ people and always extremely slow working through the orders. Everyone who goes here knows it.

Worst pharmacy staff are racist...especially if they know your Asian..every time I collect repeat prescription they will send you to surgery for your prescription..lazy staff only one is very helpful is the European staff

Always been great and we are talking years ..

Never answer the phone, not very friendly

Worst pharmacy I've dealt with in Worthing. They never answer the phone, so I can't place a repeat prescription. When going in there, there is always a long wait just to speak to someone

Extremely poor service. Takes forever to get served, impossible to reach via phone. Vital drugs not placed on delivery. Someone from head office needs to get into this branch and sort it out because it is an absolute shambles.