Boots Pharmacy

Rang pharmacy 75 times and just keeps ringing. When answer staff are rude was told by the pharmacist they don't care if I'm not happy I should order my meds week before, I explained I did the doctors surgery didn't process it. The service from this pharmacy is unpleasant and rude

Busy Staff very busy Staff very pleasant towards Customers sometimes out of Stock on Medicines

What a disappointment Boots Pharmacy has become. Prescription was ordered 10th June, another was ordered 13th June. Went to collect on 14th, Fridays prescription was out of stock but Mondays was available. I was told they would be in stock later in the day. I went into today 18th, waited for 20 minutes (no one in the shop) ended up telling them to forget it and I would go back to my GP and change my pharmacy.
I received a call from Boots yesterday in an unprofessional way they tried telling me the mix up over my prescription wasn't their fault My reply was 'oh but it was" I was accused of being abusive and the phone was put down on me.I am 70 years old and in all those years there are very few times I have been rude or abusive to anyone I think the staff at Boots Alvaston need some customer training.

Never answer the phone, premises are really dirty. Long wait for prescriptions often can't find them. Some staff are lovely others are extremely rude, zero customer service skills.
Prescription couldn't be found, despite day before saying it was ready. Complained and was told I could go elsewhere.

Never answer the phone.
Never download the prescriptions until you ask them and that is when they order the items you need.
Just a complete mess.
Store is grubby and in desperate need of a refit.

It ls sad to see this shop run down and not updated when you walk inside you can tell it never had a refurbishment but the big boots in other areas look smashing and up to date. DO PEOPLE from Alvaston not deserve a nice frontage and updated shop?

Always difficult to get prescription. Opening times are difficult for someone who has 9-6 job and unable to get prescription on my 30 mins lunch break because they don't dispense medicine. I am left with no medication for my diabetes.

Well I'm leaving derby soon.and want to say thanks to the staff at boots..I remember the first time I was there people EMMA thought I was Irish so a photo to show in a jock great staff all round bye bye