Boots
35-43 High St, Grays RM17 6LU, United Kingdom
4.2
226 reviews
8 comments
F8GF+R7 Grays, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: Close
Waited 20 minutes in the queue to be seen, no apology for the wait. When I eventually got to the front of desk I was told I’d need to wait 30 minutes for a medication that was in the draw when the lady at the front desk checked the stock.
When I queried why I needed to wait. She stated that there was a queue of people in front of me.
The three people who were served before me was also told they’d need to come back in 30 minutes. This is with two pharmacist in the building. As I waited, I observed several other customers coming back to collect their medication after being told to come back and still having to wait or being told to come back another day. Honestly, this is the worse service I have experienced. This is completely unacceptable, the lack of compassion or apology for the wait is disgusting.