LloydsPharmacy

Absolutely appalling service. They have a prescription for four days. The prescription is collected only to be told they do not have stock of an essential daily medicine. When asked for the prescription back they say no go back to your GP and ask for another prescription!, I personally phone around other Lloyd’s Pharmacies who strangely enough have the stock, however in ST Peters pharmacy they informed me their stockiest didn’t have the stock. Not only are they totally incompetent but they tell lies as well!
I would have liked to have given them a Zero rating but sadly their website only allows a minimum of 1 stat, they don’t deserve that

Absolutely fantastic service all the staff are excellent and professional working under such pressure and unfortunately with some other of the general public being rude and abusing them verbally no need people no need

I have serious concerns about this pharmacy.
Each time I visit, there seems to be a shortage of staff, resulting in disorganised approaches to managing medicines and the needs of patients. I am usually met with long queues, one counter assistant and a random approach to trying to find my prescription. During my last visit, I wanted a specific steroid cream for skin irritation, which they didn't have in. I found the counter assistant to be abrupt, rude, dismissive and unwilling to help find a solution. I asked if they could order it in, which seemed like I was asking the earth, to which they said it would be better if I got it on prescription - which was fine. As a pharmacist myself, I have serious concerns about the culture of lack of compassionate, person centred patient care and what seems like a chaotic approach to the delivery of pharmacy services in this pharmacy.

"If you can avoid this place please do"
This place is a waste of time never changes.
Queed up last Friday for 20 mins
Got to the counter 3 prescriptions none zero
No stock told me to go independent whatever that means the prescription came in 2 days previous
I complained to my doc who said they could have got this in overnight next day I mentioned also that the pharmacy are useless
Oh and why are the staff so miserable and unhappy and downright rude
They have got no time for you and the lady serving wants learn respect towards folk

I'm with Rajiv on this one. I've never left a negative review before but as peoples lives are at stake here i really do feel compelled to voice my opinion.
Of the last 4 times i've presented a prescription to this pharmacy they've either not been able to fill or have had to shortfill it.
The staff seem more interested in discussing what's going on in their home world rather than attending to queues of customers.
In my world we look for solutions not excuses!

Very unhelpful, lack any willingness to help. Wouldn't issue prescription even though it was supplied by their own Lloyds Direct company. Very stressful experience with no resolution. Told to phone Head Office!

Really bad pharmacy. Unorganised, disinterested staff and unwilling to help. Avoid

gave wrong medicine the refused to give refund because it was used. Not only did they endanger my family but they also waste my time and miney