Riverside Pharmacy Leicester

It's fine for one time thing. The longer I was with them the more I started to dislike them. My prescription was never on time even though I called in a week in advance. When inside, I have been ignored because the staff would talk to their friends. They often take a very long time as well.

I have picked up my repeat prescription from The Riverside Pharmacy for several years now. The customer service is brilliant! I'm always recognised and welcomed when I walk in and staff have sorted out problems with my gp surgery when things have gone wrong at the doctors end. Nothing is too much trouble, they even offered me my flu jab last time I went in. Thank you all for such excellent service 👏 😀

My local pharmacies had ran out of my usual HRT patches and tablets, and didn’t really seem too bothered about sorting me out any options, after phoning around different pharmacies I called Riverside and Neeta a lovely lady that works there could not have done more for me. She was so helpful and completely on the ball, a refreshing change for someone to be so customer focused. Thank you.

Quite a long wait; and resources are few, but staff are always absolutely lovely. Free health advice, contraception, and information is available here, and they can text when your prescription is ready. Strongly recommend.

Very disappointed been using the pharmacy for many years for mines & my daughter prescription. Everytime i call one particular staff member can never hear what i am saying or she has understanding problem always have to put phone down and call back and speak to the pharmacist who can hear fine. More recently the shelfs are empty and have to keep requesting items to be ordered in the past all the stock is there, even the more common thing like nose spray for kids and paracetamol in the past the shelf were alway full. On the up side the pharmacist is lovely, poonam is always willing to help, ashame all the staff aren’t the same. How much can one person do, dispenser and look after shop floor and consult with patient. Also the member of staff took my blood pressure 2 months back its was really high, I only found out it was high when doctors rang me back after leaving my results with my doctor reception, she wrote it down for at pharmacy but didn’t say to be monitor my self because was high or even sat me down for 10mins to relax and take it again. Let me go home.
Very disgusting in the service I have been getting, I’ve changed my monthly precipitation to be delivered from merrydale where I’ve been getting excellent service. Which is a shame because riverside is 2mins away from me.
Thank you to the pharmacist poonam for all your hard work.

I have been using this pharmacy casually for more than 10 years and have always found it perfectly acceptable. However recently i have found it to be absolutely wonderful!!! All the staff treat me with respect and cheerful friendliness. They all without exception listen to and respect my opinions regarding medications and combine that with their training and expertise to help provide a good outcome for me.
Poonam is attentive and knowledgeable, and working in tandem with my GP service at a nearby surgery,helps me deal with less serious ailments as and when they arise. The feeling of happiness on each contact with this pharmacy is quite special and personal, a rare thing these days!! Well done all of you and special thanks for spontaneously all cheering at my weight loss news it was sweet and caring, showing a lovely natural humane attitude. I highly recommend!

Riverside has been my pharmacy for half a decade and always accommodate my needs even when I'm asking for a prescription to be ready on the day I call.

The staff are friendly, supportive and personable and always offer advice if asked. They have always been quick to accommodate my requests and do their best to ensure I have what I need.

Using this pharmacy has been an incredibly helpful and reliable experience.

Continuous miscommunications between GP and pharmacy. I’ve been 4 times and each time they do not have my medication. It is so frustrating when I’m met with unprofessional behaviour. This is resulting in side effects from missing my medication. There should be no gaps in patient care; especially when my communication has been clear.