LloydsPharmacy

After they left a disablean with out his medication over Xmas I go there today to be met with rude and arrogant manager called Ellen that told me its my problem and was unwilling to help till I told her to look again then it magically was found. Why work with people with no people skills. They had one job to look on a list and deliver meds but it seems to be to much of a challenge 35 min wait for them to give medication with no one in the shop

I have left a review before, however, I do not understand how this pharmacy does not listen to reviews? a Pharmacy is supposed to be helpful, but this pharmacy fills me with anxiety every time I walk in there. There is one women who is always judgemental, will look me up and down and I think she does not have the ability to smile. I already have mental health problems and I am here for my medication, I certainly do not need someone like her to make me feel bad about myself, or judged for taking certain medication. Please someone do something about this! Especially as I am not the only one!

I’m not happy with the service I’ve been receiving over the past 3 months. I’m filled up with so much anxiety going there.
Most of the Staff are lovely. But..
There’s a temporary dispenser. Who has been completely rude to me and has shared my information to the public . And shouting out what medications I take.
I’m extremely upset about this.
I’m a recovering addict and I’m out of recovery.
The lady treats me like I am one . When I’m not.
I have it in writing from Unither house.
I don’t think she is qualified with her people skills.
Completely rude . And sharing my information is disgraceful. Especially to a vulnerable adult with mental and physical health problems.

I’ve held out on leaving a review as I thought it would improve, however now it’s redicules. I have not once paid for my medication in any other pharmacy for valid reason. not only was I told I have to pay (even though I had close to no money in my account) I was then assumed to be lying. Additionally, everytime I go in there, the older women behind the counter, is extremely rude. It’s like she wakes up and wants to ruin people’s day. Disgusting. Switching right now. I’m only giving it one sta as the other new girl was very kind and 0 isn’t an option.

Lady behind the counter is rude and unhelpful not just to me but to other patients also. The urgent prescription I requested took 3 visits for you to find despite confirmation from my doctor that it was there the whole time. Female older blonde pharmacist rude to two different people asking for help with their prescription and how to use. Avoid at all costs.

So unprofessional the old woman with a limp is so rude !! The anxiety to order with her is insane i ask her for a cream that was privately prescribed and she told me to sit down i have advised her i need to know the price first “ yes sit down they have to put it in the system then they will know” another kind lady calls me and does DP then says the price, the price is too high for me so i said no thank you ill get it via NHS then she acts shocked and says well you could have said ! I literally told you 5 mins before you miserable woman!!!! How can you huff and puff and embarrass a customer. Have you seen your reviews ? So unprofessional, switch your pharmacy title to in a constant state of misery

A total disaster of a pharmacy. Rude staff. I went to collect my covid LFT kit and was advised by the counter I now had to QR scan. Poor Internet connection so was refused the kits. Some weeks back you just collected them and answered two questions. My biggest gripe is the pharmacist who doesn't show her face but shouts out replies from the back. Surly old lady with walking stick. behind the counter. I walked in one morning and approached the counter to be told we are closed. I said we'll the door I'd open and was told we are having a delivery. Avoid at all cost, travel into Egham Town Centre to Jay's Pharmacy if you want you sanity restored. Staff are very professional and as it is a family run business very courteous to one and all.

More often than not my prescription cannot be found, and that's particularly annoying as one usually has to wait in a queue for a long time whilst other customers are obviously having issues too. They blame it on the surgery. That may or may not be valid. When I then go to the surgery, assuming it's a rare occasion when they are not shut, they say it was sent but they'll raise another.