LloydsPharmacy

Staff are lovely but otherwise incompetent. Every time I tried to pick up a repeat prescription, all records of me asking or that I even have a repeat prescription under my name vanish from the system. They're good with basic pharmaceutical products but cannot be relied on for prescriptions.

The staff consistently make inexcusable mistakes. For example, it's been over a year of the same repeat prescription and they continually order the wrong amount of meds. This leaves my very poorly partner without her essential medication very frequently.

The staff then rudely state that it is the patient's fault or the GP's fault. We have recorded ourselves telling them the correct amount to order as evidence. They still outright refuse to take responsibility. Even just a simple, "Oh, I suppose we could have ordered it wrong." would be fine.

Under trained staff, not enough knowledge in that building, rude to people who are just trying to get their medicine. Absolutely shocking.

If at all possible, avoid this pharmacy or you will be left much more ill than before by having to reduce and stop taking your medication, unable to fulfill any course of meds prescribed by your doctor.

You cannot rely on this pharmacy - they are absolutely awful. Just shockingly bad.

On a typical visit they will usually a) have no-one manning the desk, b) listen half-arsedly and then disappear without explanation, c) have a confused conversation with an equally clueless colleague, before d) eventually returning only to tell you that they have no record of you or your prescription. Cue another wasted trip and enforced return to the GP.

It seems like every time you go in you’re treated to another demonstration of incompetence, whoever it is serving you. Most recently I handed over a prescription for some cream, only to be told they didn’t have the 30mg size and couldn’t give me the perfectly good 45mg one they had in stock. Apparently that extra 15mg would completely undermine the veracity of the prescription and no doubt the integrity of the NHS.

I was told they would need to refer the prescription back to the GP and to come back Tuesday. I came back Wednesday (giving them the extra day) and was then told that, although the prescription had been changed to the 45mg they had in stock as requested, they couldn’t give it to me because the original dosage was still written as “twice daily”, instead of “once a day” as the 45mg cream required.

Apparently this could not be overlooked, lest I overdose on some cream. Neither could a second referral back to the GP have been avoided, despite the pharmacy’s obvious penchant for detail. I was not allowed to take my own prescription back, in case another pharmacy should afford me the service so badly lacking on Bishop’s Road.

Take my advice and entrust your health to someone else.

Total incompetence as usual.
None of 1 item in stock (apparently for months), went to another pharmacy 50 meters away, of course they had it fine.
Bought some over the counter medication from here, turns out it is £5 cheaper in boots, absolutely disgusting! Went to return it and they said as it left the pharmacy they can't. Don't sell inflated priced product idiots! Absolute scam

Incompetent and utterly unhelpful staff. Had a fit to fly test booked with lloyds online a month in advance, only to find the store closed when my booking was supposed to be (despite recieving reminder emails about my booking). Turned up the next morning when it reopened to try get a test the morning of travel only to be told they don't even offer the service which I was able to book online?!?! Staff told us to try the Boots across the road rather than ring another Lloyds and help themselves. Awful stuff, and incredibly stressful.

Unhelpful grumpy moody Incompetent and no people skills whatsoever considering the environment They are working in you would think they would have some sort of empathy towards the customers and their needs!!! I assume the pharmacist is of different stature but unfortunately you cannot get to speak to her …everybody else needs some sort of training for customer service Thomas yes to get a job working somewhere in North Korea

I’m utterly disgusted by how I was treated by the staff in branch on 4th Feb 2022 between 12.30-1.30pm!

I am unable to give further information at this stage as I will be writing to the head of Lloyds on Monday to make a formal complaint. If this doesn’t get responded to I will be going to the press.

I was in the fortunate position that an elderly gentleman witnessed the whole incident and provided me with his details to collaborate my dreadful experience.

Update!!! Had a very pleasant visit to the pharmacy last week .

The young lady on the counter was extremely helpful , very friendly and attentive

Not sure if she will be a permanent member of staff , though they need to use her as a model for others