Performance Lab Physio - Burnley

I booked an urgent appointment with Performance Lab, they had great and quick communication right from the start and luckily I was able to book in for an appointment at the Burnley branch a couple of days later (torn hamstring a matter of weeks before my wedding). My leg is almost fully recovered based on the advice and exercises Lee provided me and I'm hoping to still be able to do crazy dance moves and bend down to put my shoes on on my wedding day!

Very friendly, efficient professional and experienced physiotherapists. An excellent service.

Friendly, professional and skilled at what they do. Lee was really helpful in diagnosing and rehabing a nagging injury which had been bothering me for some time.

8 days later and I'm still awaiting my physio exercises to be sent. I've emailed earlier today and no response as yet.

Diagnosed with hamstring tendinopathy after playing basketball. The treatment plan worked perfectly and I'm now back playing. Not only that but I am now getting stronger and faster thanks to properly recovering.

I decided to see Steph after loosing confidence with my GP as I didn’t feel like I was getting the right answers or advice with my health after giving birth. During my appointment I didn’t feel rushed and felt at ease asking questions. Afterwards, I felt reassured about going forward with a more clear path to recovery. I would 101% recommend booking an appointment if you’re a new mum, as you definitely don’t get the same in-depth check up with your doctor!

This was my third physio practice that I have tried for the same issue as I need to understand and believe in the treatment I am receiving. Steph is great, she explains everything and bases treatment on empirical evidence. You may ask why only 3 stars then, well the stars reflect the entire experience and not just the performance of the physio. The admin for private patients in my experience so far has been poor. I am now nearly into my fourth week of waiting for them to arrange an appointment with me, they made a mistake when submitting details to my insurance provider, only through me chasing them was this established. So even though this was identified 2 weeks in I am still waiting. Whilst they have reassured me they are continually chasing, I only get that feedback when I chase them. It's important you get regular feedback and sessions with your physio, but at the moment this is being hindered by their admin processes.
*** If you are using an insurance provider to pay for your treatment with this Physio, i would not recommend them. *** There will be delays and you have to do all the work in sorting it out when it is their responsibility.This is not a reflection on Steph who is a great physio, it's just the admin which is lets this organisation down.

Lee gave an excellent diagnosis and talked me through some of the reasons behind the injury. He demonstrated some very effective stretches and exercises following the consultation which helped clear it up within a week or so. The practice was very professional and welcoming and I would highly recommend them for anyone needing physio treatment and advice.