Clinic4Sport - Roko Clinic
Roko Health Club, Hartington Rd, Chiswick, London W4 3UH, United Kingdom
4.8
18 reviews
8 comments
FPGJ+QQ London, United Kingdom
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Monday: 8–20
Tuesday: 8–20
Wedneasday: 8–20
Thursday: 8–20
Friday: 8–20
Saturday: 9–16
Sunday: 9–14
Tuesday: 8–20
Wedneasday: 8–20
Thursday: 8–20
Friday: 8–20
Saturday: 9–16
Sunday: 9–14
All of their staff have always been very professional, polite and knowledgeable.
I have attended both of their facilities (Duke's Meadows and Roko Health Club) and Daniela and the other physiotherapists working in those locations were fantastic to deal with every time.
Would recommend to anyone
As for the venue, Roko, I personally prefer either The Lensbury or Duke's Meadows. But wherever you get treated you'll be in super safe hands.
I saw Daniela Cherneva. Her initial manner was matter of fact, not particularly friendly nor approachable. She asked if I had an issues(no paperwork was done, no assessment). I told her I was fine, some basic niggles and a spiral. She became prickly and questioning about spirals. She didn't know what they were and seemed to doubt their existence. I am an exercise trainer with 24yrs so come with a lot of knowledge. At some point I mentioned I was a massage student and that whilst she massaged me to give me pointers to help me with my forth coming exams, she became more prickly, said she wasn't there to teach and we landed having an argument which culminated with her shouting, swearing at me several times, refused to massage me and said would give me a refund and I sat waiting for the refund...turned out that they couldn't process the refund as they have a certain protocol. I am still waiting for this refund and this has become an ongoing issue.
What has become evident is this clinic doesn't seem to be focused on quality control of their therapists as they do not seem to be well studied but most importantly their customer services is shocking as they have been extremely poor in handling this situation.