Pizza Hut Delivery

Pizza Hut is usually my go-to place when it comes to takeout pizza. I've never had an issue with the Pizza Hut in Eastleigh; the food always arrives on time, it's warm, and always tastes good. Tonight was no exception. The delivery driver, Emily, was very friendly and got the food to me quickly!

The most atrocious service I've had for a while. Ordered over two hours in advance for a set time because I was working from my hotel room and had a half hour lunch slot. When 5 minutes late and website hadn't changed the "estimated delivery time" phoned. Was told "we are busy" and that it would be another 5 to 10 minutes, waited another 10 minutes, nothing, so phoned again. Was told this time it was just being packed up and would be with me soon. Nearly 20 minutes later finally arrives, get it to my room and the food was like warm and then realise they had forgot the dips. Phoned again and told I could get credit but I don't want credit as I live in Germany, asked to speak to someone senior then after a brief on hold, told they are busy and they will send the dips out. As of half an hour after that still no dips... Avoid at all costs, atrocious service!

If I could give it a 0 I would, but I can't so I'm giving it a 1. We ordered a pizza on Just Eat before it even opened and when it was 30 mins over the estimated delivery time, we decided to call because it hadn't shown up and the app said it had. The person who answered said they were busy and it would be delivered at some point but couldn't give us an ETA. It was obvious they had no intention of delivering it and they weren't bothered. We cancelled the order and requested a refund. Deffo would not recommend...

Good pizza but watch what you ordering, Large pizza is same size as medium but cut for 10 pieces. We ordering pizza once a week and one day my wife noted that big pizza looks like medium. After measurement we discovered she was right. Same size but you paying more. It's the same cheat with promotions, big pizza for 9,99 but after all you receiving medium pizza for standard rate.

About pizza - taste very good.

Nearly an hour late... Still waiting. not answering their phone very unprofessional.... AVOID ... THEY ARE USELESS

Our order still hasn't been delivered, is over 45 minutes late. Rang them, asked to speak to the manager and he said it was late due to traffic. There was absolutely not traffic on the roads (Google maps). This is the worst experience I have ever had with a takeaway.

It takes nearly 2 hours to get a pizza, just FYI.

I got half and half. So my half had pulled pork and other ingredients on it. The two star is for my bit and because of the pulled pork awful and wasn't cooked properly that I had to pick at my pizza to take it all off! I'm a huge lover of pulled pork but it has made me feel so sick and tbh I only ended up eating two of my slices of my half.
So avoid pull pork or please make sure the pulled pork is cooked!
Oh and the cookie dough dessert, I couldn't believe how small and thin it was, bit of a rip off!!

Last 3 orders have arrived late and cold have had to reheat food before eating