Basilico Wimbledon
292 Haydons Rd, London SW19 8JZ, United Kingdom
3.3
82 reviews
8 comments
CRG5+HQ London, United Kingdom
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Monday: 16–23
Tuesday: 16–23
Wedneasday: 16–23
Thursday: 16–23
Friday: 11–1
Saturday: 11–1
Sunday: 11–23
Tuesday: 16–23
Wedneasday: 16–23
Thursday: 16–23
Friday: 11–1
Saturday: 11–1
Sunday: 11–23
Their discount codes they email you rarely work on their website or by phone, they forget bits of your order everytime, andthey're very expensive.
In our last order when we phoned up to change an order 4 mins after placing it online they claimed order was already made so couldn't amend. We had meant to place it for 3 hours later after we got home, so cold pizzas to be delivered at 4pm wasn't appealing! Anyway, they claimed 4 mins was too late to amend delivery time, the guys clearly didn't really speak English, told us to take it up with deliveroo then hung up. Deliveroo called them, got same answer, kept telling us off for accidentally clicking wrong delivery time, and insisted on delivering even though we weren't home yet to accept delivery. They still somehow sent the pizza 45 mins later even though pizza was supposedly ready after 4 mins and the shop is 15 mins from our house.
Anyway it was fine, we just reheated the pizza when we got home from the floor they left it on. Same old over priced pizza, definitely not worth a reorder after 4-5 previous orders. We had a zoom pizza evening with 10 friends but ofcourse changed our mind from using deliveroo or basilico that evening so looks like they lost out on £400 of custom atleast from this last annoying incident.
A word of improvement , maybe quicker the time of delivery.
2) Completely Unsliced whole size cherry tomatoes, that were barely cooked.
3) Pizza wasn't fully cooked and could only take two bites and left it.
Price close to 50 quid. Fed it to the dog because it was only fit for him. No refund either. Not worth the money even if it were half the price.