Papa Johns Pizza

Awful food and terrible service. The pizza wasn't cooked properly as you can see the dough in the middle. It tasted disgusting! When I called to complain they were rude and blamed me for putting it in the microwave. The Microwave does NOT uncook a pizza! Order from the one on Bromley road instead

Very rare occasional I will have a takeaway, but Friday evening my friend convinced me that it would be a good idea… After a long week at work I thought, sure why not let’s give it a go, treat yourself! I wish I hadn’t now for £18. I should’ve stopped being so lazy and hit the supermarket for some fresh organic food instead. Every slice looked like this when I would pick it up, it made our evening in a way because we couldn’t stop laughing at how pathetic this pizza was. It’s only cheese on toast, how hard can it be! 2/10🤢

The delivery tracker tells you that your food is delivered when it isn’t. When you phone to see where it is they just say it’s the computer system that’s gone wrong. And keep telling you you’ll get your delivery soon. Pizza was ok when it got here - not great just ok. Everything ordered was undercooked so they’re clearly not checking what they’re sending out. I should have saved myself some money and made my own which I’ll be doing in future. Not sure what’s happening at this Papa Johns but they are severely letting the brand name down.

Summary: store took payment despite not bothering to deliver anything in three hours after the order and agreeing to refund payment. Driver and store both dishonest and customer service really poor. Feels like scam, suggest avoiding.

Order no. 58206686

I waited three hours for this delivery but it never came. I called the store a couple of times in this period and was told to wait a 'little longer'™. Finally, the person at the store told me that the driver had 'rung the bell to no response', which is a lie. Given it was late the person at the store agreed to cancel the order and promised my card would be refunded. This was also a lie since I have now been charged in full.

I would also add that the store knew the delivery hadn't been made for three hours after the order. Yet I had to call three times to try and get an update. This is just really poor.

I would like my money back.

Used to be ok, not anymore. Pizza was edible but the vegan chicken bites were disgusting (they have changed them since I last ordered), had a vile smell, and the taste was as the smell. Immediately spat it out and put me off the rest of my pizza. Never again.

In 3 occasions we ordered pizza from here and it was a joke.

1st - went to collect the pizza after 20-25 minutes and the manager didn’t even checked his orders.

2nd - We ordered for delivery, and after 1 hour and 20 min the driver with a very bad attitude showed up and said “Well I just collected the pizza from them. I am not making pizzas, just driver them”

3rd - we ordered again for delivery and after 1 hour and 15min I decided to go and collect my pizza which ready to go after 15min after the order but they don’t have staff. They where 2 guys at the beginning and then people started to pop out of the back of the kitchen, like 3 girls and 4 guys. Really weird that they “don’t have staff” and have plenty of them.

I will not order any Pizza from there. If you are considering to waste your money just go for it.

Also, not very clean or tidy the shop considering they have around 9 people making pizzas in such a small place.

Sorry but less than 1 star! 👎🏽

Awful ! Dreadful customer service and made evert excuse under the sun as to why the order was wrong, including blaming the driver, not having a phone number etc. Pizza was tiny also.

Staff never trained properly, they don’t know how to make Pizza and don’t have knowledge about their products. Worst place.