Primo Pizza

Fantastic customer service. Issue with the app so had to phone through. Two pizzas ordered with delivery at a really good price and delivery quick and friendly. Pizza tasted awesome as well! Thank you!

Ordered food for 5 people. It took an hour for delivery. Some of the food ordered was missing. The driver said they'd go back and get it. Around 40 minutes later they still hadn't turned up. 3 of the people had to go home. I phoned and asked for a refund for the missing food. I was told it was on its way (with a free bottle of drink as an apology) and so I couldn't have a refund. I explained that the people who had ordered the food had left and so we didn't want it and asked again for a refund. I was told a refund could not be issued to my card for the food and that I would have to decline the food when it arrived so the driver could return it to the shop and then come back out with cash as a refund. It's been 2 hours since then and no food or refund has arrived. So basically we paid for food that never turned up, we were lied to, and were refused a refund. Would not recommend or use again.

Amazing staff and beautiful pizza … few times per week I must have it cause I can’t sleep without 🤭 highly recommended

Ordered and realised it was the wrong place, in Worcester rather than London, as the place had the same name and was the 1st website link under the one I searched for. Called them to cancel but rang out, sent them a Facebook message and called them again, managed to speak to a man and he said he realised I was in London so he cancelled it and I asked when will I get the refund and he said he wouldnt refund as was my fault not his. Even though he cancelled it and didnt make the items so wouldn't have cost him anything. Ridiculous!!!

What an awful bunch of people. Order made and confirmation said call within 5 minutes to cancel / change the order. We called right away realising that they have the same name as a branch close to us. The guy got aggressive down the phone saying he's cancelled it but tough your not getting a refund. Then over an hour later the called saying the order is ready but when we explained the owner cancelled it they got rude and aggressive again.

STAY AWAY FROM THIS BUSINESS. THEY DONT DESERVE THE INCOME

My favourite pizza in Worcester. Very nice stuff. Always delicious.

The quality has gone downhill tremendously and their driver is absolutely useless.

Will not order from here again. Both pizzas stone cold, had to put the oven on. Vegetable pizza, vegetables were old and bitter .. such a shame as this place used to be great.

ordered from here multiple times in the past and never had any problems , pizza has always been very nice and delivery on time . however i ordered today and have had a few problems . first my order was late as it was suppose to be here at 8.05 at around 8.15 i contacted just eat and they told me that they are running behind and my order will be with me at 8:30. this isnt a problem as i am aware things can happen and orders can be delayed , at 8:40 i contacted them again and they cancelled my order. this is a massive pain as i have been waiting over 2 hours for this just for them to cancel it !!