Pizza Express

I'd give it 0 stars if it weren't for the very friendly waitress we had who had been called in to work last minute.
TLDR: Waited 3 hours to get an inedible pizza stuck to the box with no cheese on it and no dough.

Our table was booked for 7pm and it was busy. I get that. We were seated and told it'd be an hours wait for food which we also said was fine. An hour and a half later, we were told no one had proofed the dough so we had to wait longer for them to entirely remake the dough, and their chef had stormed out.
After 2 and a half hours of waiting, we were one of only 2 tables waiting to be served. We weren't offered a snack, a drink, or anything, and we even were fine with that and moved on from it.
When it hit 10pm, the other table that was waiting had received their starters and even their mains and we hadn't even gotten a single starter, snack or drink, and were the very last table left in the restaurant.
Our pizza finally arrived around 10:15pm, and we had asked for ours in takeaway boxes because it was extremely late. When we to home, we opened it up so see that there was absolutely no cheese on it, and the base was so thin, there basically wasn't any and it was just tomato sauce spread on a cardboard box with a pile of half cooked chicken piled in the middle. The only possibly edible part that wasn't stuck to the cardboard box was the crust that seemed to be the only dough there.
Here are images that show our one decent pizza (still burnt black on the bottom) and out other "pizza". You can see in one of the pictures where we tried to slice it, and we found out we were just slicing the cardboard.
After over a 3 hour wait and I receive an inedible pizza with no compensation? We were reasonable and polite about the wait, but that feels like taking the piss. I go to pizza express a lot for special meals out and I have never been so so so let down.

Worst dining experience.

Thank you for the friendly waiting staff at least.

Food was mid, £20 for a pizza and a drink. Was given a butter knife to cut my food, asked a waiter for a pizza cutter and the lad never got back to me. Gets pretty busy at times.

The waitress that served us and the manager guy were very nice though.

Went in for a quick meal for lunch. Had great, quick service even though it was clearly very busy. Good food and very easy to pay. 10/10 would recommend.

Ate at Reigate PE on Saturday 19/11 at 17.15. Chilli garlic king prawns luke warm, never seen such small king prawns.used to be our go to starter but actually probably won’t eat at PE again. Pollo Milanese Luke warm had also ordered truffle dough balls to be served with this and despite two reminders they eventually turned up once we had we had all finished our main courses. No apology and no suggestions of removing them from the meal. Very poor experience Reigate.

The food was tasty. Service was very attentive. Went on a sunday afternoon and it was very busy, but this did not seem to impact service or the quality of the food. I was even able to order an old favourite pizza, which is no longer the current menu.

Last minute booking. Really tasty pizza, doppio dough balls excellent too. Fast service and great seats in a booth.

Just had a lovely meal here - I only waited about 10 mins for my table even though it’s peak time on a Saturday and alongside a massive booking at the same time! The waitress that took care of my table was delightful, she was so kind and attentive. My food was scrumptious and didn’t take too long to arrive; American classic with extra jalapeños - would recommend! So pleased that I decided to stop in today, I’ll definitely be coming back!

Great service and food, but the hall is too noisy