Papa Johns Pizza

As you can see from the pictures I ordered a steak and cheese pizza. Where is the steak. I know papas pizza are promoting meat free but come on. Also where is the bacon on the side. The only reason they get 2 stars is delivery was pretty quick. Don't think I will be ordering again. Papa John's you need to sort out your franchises.

Staff 5/5 they are being over worked as understaffed on one of the hottest days recorded and it’s unbelievably hot in there.

Should be able to refuse jobs as to busy to even answer the phone.

I feel the management and company itself should be doing more to help it’s staff!

Ordered a delivery I had to go and collect cause it was in the oven for 1 hour and then checking and cutting for 30 mins!

They have a sign above the door saying "deal of the week £6.99 for a large pizza on collection". When you go in and ask they say that its an old deal and its actually £9.99. Well take the sign down then! Its been there for months! False advertising. Oh and the server tried to keep my penny change when i gave him my tenner 😂

I would give this 0 stars if I could. I used to order from this store regularly even though their delivery would always be more than an hour.

Today I placed an order online and realised straight away that I had accidently ordered for collection. Order email came through 20.09 and i rang the store at 20.10 to alert them to my mistake and ask if it could be changed to delivery to which they said no. After some back and forth I asked for the order to be cancelled and they said I am not allowed to cancel the order and they told me that I have not given them a good enough reason to warrant it being cancelled. They then told me to pay the driver £2 for delivery and then dropped this to £1 and then said they will deliver for free without even asking for any delivery info from me. I asked to speak to their manager during this ordeal and I kept being told it is my mistake only and they will not cancel the order even though I rang them within a minute of placing the order. I ended up going into store to discuss this with Gur Singh (manager) who alerted me that Sarbjit (area manager) was also present. There was absolutely no resolution to this scenario and neither could tell me why they denied my request to cancel the order. There no attempt from Sarbjit to investigate this issue which is shocking if he is truly a senior manager.

An astonishing display of incompetence, I ordered on the app for delivery at 7pm, the order arrived 45 minutes late after 3 calls with the store and driver. When I got home to eat it, I'd been given the wrong pizza. I called again and the staff couldn't care less.

Avoid this store like the plague, every aspect of their service is embarrassing.

I've been ordering from here for a few years now.food has always been lovely with plenty of toppings but on the past few occasions it has been disappointing with hardly any toppings on.it seems like they are doing this so there ingredients goes further 🤨.. I think as a customer we should get what we pay for. I feel if this continues then they will lose loyal customer's.

Absolutely shocking pizza looks nothing like the pictures and hardly any toppings - never ordering from Papa johns again and defiantly telling all family and friends this a poor restaurant with poor staff.

Thought give these another try. Rang in to ask what the collection deals were, was told a large is £9.99 I said is that your best deal he said yes. Got there and on the window of the shop there is a deal for 2 topping large pizza for £7.99 I said why didn’t you tell me that deal when I rang? He said I’m on my own & first day. Blatantly wasn’t, not even an apology. Had so many problems with the staff working here in the past, incompetent but food is good.