M Dane Plumbing
Whitstable Rd, Faversham ME13 8BT, United Kingdom
4.8
12 reviews
8 comments
8W73+67 Faversham, United Kingdom
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outstanding. Thumbs up Matt!
Even with us being a little fussy over things like the position of the shower valve and height of the vanity unit, they were happy to accommodate without question.
Matt was very polite and new his way around our system and boiler. On the first visit he wasn’t able to complete as the pipe work wasn’t straight so ordered some extension to make it look better which was nice of him.
I had ordered some really expensive pipe work covers and floor caps which I gave to him on arrival (also laid them next to the pipe work so he wouldn’t forget) he said the pipe covers were too short and wouldn’t fit. I agreed and said not to install them but he forgot to install the floor caps. I politely text him after a few hours saying he had forgotten them but he ignored me and refused to respond to text messages, which is rude and so unprofessional. The builder contacted him and he finally responded saying he didn’t want to return to just fit caps as would need to drain the boiler again and would have to charge extra.
He also lied and said I never gave them to him and then made another excuse and said the floor caps wouldn’t fit.
This person comes across as lazy, unprofessional and rude and won’t own up to making a simple mistake.