Andrew Thomas has just been to us. He was prompt, very friendly and so helpful. We thought we had a drain issue when actually it’s a sewer problem relating to Severn Trent. Straight away he said I’m not charging you for this as it’s a water board problem. He called the water board on our behalf and logged it with them. If you live in the Gloucestershire area ask for Andrew. He was brilliant.
Sibi Catley-Chandar185 days ago
Excellent customer service! Tom did everything from the initial drain survey to completing the required repairs and he was brilliant. He explained each step clearly, finished the work to a high standard and left everything clean and tidy. We also called the office a few times with questions and they answered everything perfectly. Amazing communication from everyone, would highly recommend.
Peter Smith216 days ago
Andrew Thomas quickly located our leak, kept us informed of developments, dug out as appropriate to locate the damaged pipe. Installed a new piece of pipe and moved the stop tap to a better location and reinstated the garden path. Extremely efficient and professional workmanship.
Natália Manente246 days ago
Tom was a great help today. Quick response to a blocked drain in my flat, good communication throughout the process, very tidy too. A job well done removing construction debris from the pipes!
Graham Andrew308 days ago
Excellent service and Andrew was incredibly professional and helpful. Talked through the whole process explaining how and why as well as reassuring that the issue was fully resolved. Highly recommend if you need swift and professional support.
Ann308 days ago
Very good service and in particular from Andrew Thomas who explained every step of the way from diagnosing the problem to the repair. Would certainly recommend.
Ben Wildblood338 days ago
Quoted for a job that involved excavation and removal of a whole underground piece of pipe. Accepted on this basis. Came round with an adapter and rodding cap, cut a few bits of plastic pipe and fitted together, which meant the job was much simpler than quoted. I had specifically asked if this could be done during the quoting process, and was told it could not. Charged the full amount and continue to argue that the job was performed as quoted. £465 for a few hours work!
Maryanne James1 year ago
Tom was absolutely fantastic and very knowledgeable. Definitely recommend him for any drain issues.
