Hoopla Heating & Plumbing Ltd

I have used Hoopla several times at two properties and have always found them to be good. They send regular updates to confirm their appointment and let you know when they are on their way. The engineer was polite, friendly, efficient and tidy.

Excellent advice, friendly and professional at all times, competitive quote. Didn't use as I wanted a Viessmann boiler with full 12 year guarantee and as Hoopla aren't yet a Viessmann approved installer they couldn't offer this. Although I didn't use them, based on my experience with Haydn and the office team I wouldn't hesitate to consider them in the future.

Had three quotes and Hoopla wasn't the cheapest but we got a good feeling for the company through Haydn who did the quote. On the day of the install all went well with Alex doing a great job unfortunately he went down with covid so couldn't complete the job. Not to disappoint Hoopla rearranged their engineers (Joe/Martin)schedule to finish the install. Overcomming an inherent wiring fault to get the system fully functional. Thankyou Andy and Hoopla for the excellent outcome. Would thoroughly recommend Hoopla.

I have approached this company for boiler quote. Hayden visit the property. Once quote was given I have told them for some concession in response they have raised the quote to +£600. I have asked them what was the reason of increase also left several messages and email no one respond me back.
I would say they are un professional people would not recommend to do any business with them.

Used hoopla for a new boiler. Excellent customer service. Time keeping for quotation and installation extremely punctual. Had some problem with the installation and the electrics in particular. They sent out one of their electricians, Andy. Arriving at 4.50pm and did not leave until all aspects of the installation were running smoothly (after 7.30pm) superb customer service. Excellent service all round by the company and would recommend them 100%.

Poor value & service for the money.
Overall bad experience.

Discrepancy in quote & installation.

Guarantee of labour installation is not helpful, as I had to call someone else to fix boiler power socket ( which is installed by hoopla ). Apparently they didn’t even install a new socket, reused a dead socket from my own kitchen.

Recently had a new boiler fitted by Hoopla. From receiving the quotation through to installation was very satisfied with the service, including good communication with the office, (Alice) during the process. Had a reasonable quote from Hoopla compared to several other companies who were more costly. Would be happy to recommend Hoopla to others and would be confident using their services in the future if required.

Hoopla were excellent as always ! Martin sorted out a problem with a radiator that wasn't heating up.They are punctual and professional.