Coolheat Plumbing
14 Mill Common, Undy, Caldicot NP26 3JH, United Kingdom
3.8
10 reviews
8 comments
H5JF+66 Caldicot, United Kingdom
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Monday: 8–17
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: 8–12
Sunday: Close
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: 8–12
Sunday: Close
I had a good experience at the quote stage to refurbish a bathroom. The quote was the middle priced one of 3. It took a lot of chasing to get the quote. But when the work was due to start, their carpenter was ill with covid. Obviously that was not their fault, so I was patient with them. They found another one who could come the following week (ie starting a week late), but the day after he was due to start he told them he did not want the job. At this stage they were communicating well, and keeping me in the picture. I had sympathy that this was beyond their control,
So I found a carpenter and tiler to take over that part of the work.
Now I just needed them to do the plumbing. I asked for a revised quote, since the job was reduced. Their new quote was £1950 - which they gave a day AFTER they had promised to do the work (but hadn't turned up on the day they should have started). This price seemed ridiculously high, for what was left of the job,. £1950 to supply and fit an undersink water heater, change an extractor fan with like for like, and fit an expansion tank to another undersink vented water heater, which they had said was a small job.
According to the manufacturer, the undersink vented water heater cannot take an expansion tank. So thank goodness they didn't do that job! It would have caused problems, apparently.
And the first 2 jobs were completed for less than £450 - saving me £1500. When the job started to go wrong, their communication got less and less. I am a VERY FRUSTRATED AND UNHAPPY CLIENT AND FELT LET DOWN BY THEM.
After a couple of phone calls I gave up, it's pretty obvious that they're not interested in doing smaller jobs for oap's.