Faversham Post Office

So today I had to go to Faversham post office ( which I totally dislike doing) to renew my Driving Licence as mine had expired, i was dealt with a lady with Dark Hair who clearly does not know what customer service is.
I was told to walk to the booth to take my picture , Whilst taking my Picture I was told to don’t move , stand still don’t move my head don’t smile, close my mouth move three strands of hair on my forehead which where above my eyebrows, told to stop blinking, she then expressed with an attitude that it won’t focus so stood in the booth for about 10 minutes . ( like it was my fault.)
Trying not to blink whilst bright lights are on you for 20,30 seconds is hard, and what does not make it any better is the fact there is a vile woman with a attitude speaking to you like your nothing.
I was then told that she took one but was too light, as She had said to me that I blend too much in with the white back ground and was not good... ( again like it was my fault.) !!!
All I can say is to the post Office, when you recruit don’t just drag people of the street that have no empathy, and certainly no customer service skills.
I know this is not the only instance this rude behaviour has happened as many people I have spoken too have also expressed there anger at the staff that work in the Faversham Post Office.
It was so much better with the previous staff that worked there, Since recruiting these relatively new staff it has gone downhill, I will always try and avoid using this Post Office.
If I was a Secret Shopper today I most certainly would be putting this on Social Media as this has to stop.
Treat people with respect...
Will the Post Office take note of this?,” probably not “... but this needs to be addressed.

Big queue more staff needed person who served me very pleasant and some one kindly picked up my walking sticks for me as l was very weary after standing so long.

Been to 3 other post offices, all have been able to do what I asked of this one, apparently they can’t. Clearly either the post office isn’t training people or staff just lazy. Lady behind the counter was rude, sarcastic and clearly hated her job. One star unfortunately I can’t give less

Not enough staff assigned by Management. All 3! Self service kiosks out of order! Long que just to post a letter. This reminds me why I avoid the post office at all costs.

Very moody member of staff behind the travel service till today 6th Sept 2022 around 12.30. I joined the main que as there was a big sign saying ‘you can get travel money from any till’. A till became free, I asked for euros and was told I had to go to the travel services till. Not wanting to push back in or rejoin a long que, I went and stood behind the lady currently at the travel service till. A good two metres behind her.
The lady on the till, obese lady with brown hair shouts “don’t stand there, join the que over there” and then shakes her head like the world had ended. I explained I had been stood in the que for ages and was told I need to come to this till. ‘I hate people standing there staring at me, I can only work so fast’
A very polite lady from another till saw what was happening and called me over to serve me. I was very grateful to her and gave the obese lady the finger with my hand in my pocket to not upset her further 😂

Big queue just 2 till open
Is very hot and aircondition is off.
Bed servis as everyday

There doesn’t appear to be any urgency with the staff. Despite the queue snaking out of the door, there is often only one cashier working and they are very slow.I have been standing in a queue for 40 minutes, with somebody with a back problem this is complete agony, when somebody came in for foreign travel money. I was next in line but the cashier beckoned them over, so effectively they queue jumped, I felt so agitated by this.
If the cashier knows the person, we in the queue, are subjected to their gossip, Who has died? What happened to Uncle Franks cat? and what are you having for dinner? This is very infuriating. I find my self sighing heavily when this happens.
Please, Please, if Faversham post office read this, please make your visitors mundane visit to a post office be a little bit more enjoyable.

Denise was very polite and helpful. Maybe some of the customers with negative thoughts should review their own attitudes first. Patients is a virtue.