Royal Mail Group Ltd

I'm not one for leaving reviews usually and I have never had bad service here from the staff. But you really need to update your opening hours to reflect your revised service times. I work Mon - Fri, so arrive at the office at 3.45 fully expecting to be able to collect my package, only to find the shutter down and not soul in sight. I appreciate the C-19 restrictions but most key workers cannot be free from 9-11. Surely this office could provide its usual service times and still maintain social distancing as I've never seen more than 3 staff in at once before the pandemic.

Had to collect a small parcel this morning as website and google both stated my local office was open until 11am. I got there in plenty of time 10.15 am only for the office to not be open and changed there opening times to 10am. If they would of changed the time online I could of got there on time. I couldnt manage any other day due to being a keyworker and working lots of hours iam not able to get to the sorting office any other day.

Tracking says “ we will attempt to deliver your item today”. 21/10/2020. Still waiting 4/11. Tracking not changed. Worker on phone tells me it’s gone to leyland, worker at leyland says it’s still at Chorley. Useless altogether.

Useless service. Assuming you actually work a job (and are not sat at home all day) you now have no opportunity to collect you parcels since they changed their hours. Not even one late opening/evening per week. Pathetic.

I was meant to receive a parcel today by 3pm. However, I have just had an email to say that “my Parcel has been requested to not be delivered today.” Who requested this?? Not me. So I would like it to be delivered on time please as it is not yet 3pm. I think this is laziness from the office and it needs to improve.

I've been to pick my parcel up today, only to find out that they close at 6:30 pm and I've arrived at 6:32 pm, because the online hours haven't been updated!? What a joke of a place. Change the bloody hours online!!!

Ridiculous. I needed my parcel for work. Thanks a lot

Absolutely useless never answer the phone shame on Royal mail