Royal Mail Winchester Delivery Office

Absolute joke of a service. It is very clear to me that my parcel has been taken by whomever was meant to be delivering it to me, it was signed for and delivered before 7am(I was up at that time and no one rang the doorbell and my CCTV shows no one came to our door). I call customer service to be told they don’t do deliveries until at least 8am, so I need to wait until end of day to call back. 3pm comes and my delivery driver comes out of his van goes to the back acts like he’s come to the wrong address and drives off. I was stood on the drive watching. I call customer service once again, to be told I can’t complain until the next morning. When I ask to speak to a manager he tells me not to bother because they only work until 6 (there is still 3 hours left before their day ends), so they won’t be contacting me until Monday. Despite the fact I kept asking for this to be escalated this man would not do it. I had to loose my temper for him to finally put my complaint through. I will be calling back every couple of hours until I get a response.
It is worth noting that it is not acceptable to expect people to sit in all day waiting for a parcel with no tracking information (which I paid extra for). It is a mistake on your end and I am paying for this service, you need to help me. I shouldn’t have to be contacting you to find out where my parcel is.
This company cannot call it self a service.
They should be ashamed

Pathetic excuse for a company. I requested a re-delivery to my neighbour if I was not in. Royal Mail attempted to deliver to my Flat again and did not leave my parcel with my neighbour…
Despite their customer service line only being available during day time hours, the line is run by a bot and you cannot speak to an actual human.

Went one day, was strikes. Went another day, they changed opening hours. Need to update the hours on the card put through the door…

Everyone who works here has always been friendly, professional and helpful to me. I frequently have had to ask for advice as a small business owner who has been learning the ins and outs of ecommerce and the British postal system rules and the workers here have always been very patient with me! It's a shame that Royal Mail Group are treating their workers who collect, sort and deliver our post as expendable! Stand by your post!

Missed a parcel on Saturday (although being at home!!!) possibly by getting the wood from the wood store located on the house wall. Next delivery slot Tuesday - so drove across town on Monday to pick up from delivery office only to stand in front of closed door - closes at 12.00. Really??? Would it not make sense to keep office open on Monday afternoon for all the missed deliveries for Saturday? Guess that's too much to ask for! Royal Mail get your act together.... all the private delivery companies are taking your business!!!

I have a post offices a 200 metres down the road in my village but royal mail takes all undelivered mail miles away to Winchester which is shut at most times in my experience so I can't drive there as it's usually a wasted journey.
I've tried using the website and spoken to advisers and it's even worse and i get stuck for hours, literally in some cases, until i lose the will to live.
I try to buy products that do not use royal mail!

The staff are fine, but actually getting parked to collect the parcel is a nightmare. There is some new student housing locally so cars are parked for weeks at a time, plus the council seem to have removed the 20minute bay that was introduced for this exact reason.

Online and on the door it says open until 18:00. I left work early to collect my parcel, got there at 17:35 and it was VERY shut. No note on the door to explain why. I now have to wait until Saturday as they're supposedly only open until 17:00 on Fridays and I work so can't get there.