Kingshill Post Office & Offlicense

Ovoid this place. I had been going there for many years as I live locally but would rather travel a bit further. The lady who works there during the day is just plain rude! She has no idea of “customer service”. If the new owners want this place to succeed get rid of her! I’m not the only person to say this, please read other reviews! With regard to the stock they sell, please check the dates on the products as the staff don’t. I pointed this out to the owner ( well I think it was the owner) but the the item in question was just put back on the shelf. I’ve made a call to trading standards so hopefully they will force the issue soon.
I run my own business and appreciate that at this time things aren’t easy but this is when you have to go the extra mile with customer service, something that the owner should be mindful of.
Sort out your awful staff, sort out your stock, and make the shop clean and welcoming and you’ll do well. If you don’t it will definitely fail.

Very good service given by lady , she is perfectly professional. J Murphy and Bill B who gave the negative reviews about lady. I know them very well . They are racist and other day I found them to argue with post office lady unnecessarily. Post office lady is very polite and good .

It's great and has a variety of pros as you can get your struggles or problems easily fixed. A.KA. Top up Oyster, Operate Oyster and Cards And More!👏🙌

The staff here are extremely miserable, grumpy and rude. They have no sense of customer service whatsoever. I’ve been many times to post parcels, pay in money etc. they always act like they are doing the customer a favour and often scowl and act rudely. God forbid you do something that they don’t expect (like unfolding notes, or cross out an old barcode). Horrible experience. It doesn’t cost anything to be courteous and kind - if you don’t like your job then move on!

I'm quite disappointed. This is because I went inside the store to return my Amazon parcel because Amazon recommended that this store accepts Amazon returns, but the shop assistant behind the counter refused to take the parcel. He rudely stated that this is not the right barcode, despite the fact that it was provided by Amazon. He was quite rude to me and didn't explain why the barcode wasn't valid. If you ever need to return an Amazon package, do not go to this store.

I had good experiences..I went could of times ..and everytime got smooth service..cheers

Can be very busy at times. Very good service overall.

I went in to buy a stamp for a small parcel and the gentleman before me was kept waiting by the lady at the desk while there was a queue of about 6 other people waiting to be served. After the elderly gentleman had left I went to the counter and the lady was standing on the side talking on the phone while I'm standing there waiting. It's not as if she didn't know I was there, she looked at me and looked away and carried on with her conversation for a solid few minutes. I waved the parcel at her a couple of times, but she again just looked at me and carried on with her conversation as if she was in an empty shop.

Response to owner's response:
I appreciate that the post office can get busy at times, but keep in mind, the lady behind the desk was speaking in Punjabi which I understand; the conversation was not at all about any IT issues or about a printer, it was a personal conversation. Regardless of whether the printer was working or not, I came in to buy a stamp for which the printer wouldn't have been needed and there were others in front of me who were waiting to be served who were simply waiting to buy a chocolate bar. Yes we should take it easy, but let's not make excuses for poor customer service and then blame the customer.