Hampstead Post Office

Terrible experience. As always there was one person behind the counter. The male staff member there offered to “help” me at the self service counter to post some birthday presents to a very excited child. He didn’t put in a house number and also decided for me that my parcel was valued at less that £20. As a result my parcel is lost. I’ve spent a whole day on the phone and there is a very sad child. The gifts I got were from South Africa so cannot be replaced. Shouldn’t have people working there that don’t know what they are doing.

I’ve encountered rude staff here, particularly this woman at the counter who rolled her eyes at me and spoke to me loudly when I asked about my options for returning a parcel. No patience, no privacy at all and I was treated like a child. Left a very bad impression on me as it’s not the first time I’ve received poor customer service here, so I’d rather post my stuff elsewhere. Not deserving of even one star.

Employees are polite and communicative - thats all you need as rules are the same in all branches.

Pleasantly surprised. Very small queue. Friendly and helpful staff. Good service. Got the job done quickly. I hope they can expand their services so this centre remains open as it serves an important part of the local community. PS. Beware your one star review; support you local post office … or don’t complain when it is closed.

This PO has five cashiers at the counter to serve you except when it’s busy and then usually just one! 😂🤣😂

Staff so incredibly rude especially old Indian man in the suit. Poorly labelled queuing system and spoken to like a child instead of politely gestured. Awful. The one star reviews make complete sense.

I was told my average pack, slightly obove 2 kg will cost 20pounds to send to UK address. I insisted there must be another option and the lady said it's 20 OR 30 pounds by courier. Only after I said I saw other options on their website she said it's going to cost 15. After I insisted there are other options, I finally send it for 9 pounds. Simply outrageous service...

Went to the post office told by ignorant staff that they couldn't take a parcel to music magpie above 5kg, this was misinformation as music magpie say that the royalmail post-office can take up to 20kg.
Once agian useless service, lazy staff three self service machines not working and long queues what new in hampstead high Street.
Seems people get paid to do nothing nowadays.