SudburyHill Post Office

Great environmemt, staff are polite particularly Sujal who is always helpful and a pleasure to deal with. Recommended

Use local post office weekly. Very nice post office. Helpful and friendly staff, especially Sujal.

asked about getting car registered for disable use for road tax exemption and was advised to contact DVLA.
I said the info on .gov site is to go to post office but clerk insisted no
Called DVLA and they say to go to post office with docs and they should give form ??
The clerk maybe should ask colleagues rather than giving false advice

Very helpful and friendly staff. Thank you for sending my box on the last minute before closing time. Much appreciated,

Person working there very lazy and rude waste lot of time , don’t know how to talk

The guy working for the post office was really helpful. He was not able to solve my issue but was able to give me more information than "I can't do it". He even took a photo of the error that was an issue and he tried suggesting different solutions etc too. If he solved my issue, this would be 5*s.

Unnecessary unpleasant service. Dropped off 19 parcels (ASOS returns), worth a very large amount of money. The owner of the brunch (he said his name was Nick) was serving me. I had to find 19 barcodes in my phone and accidentally gave him same barcode twice, asking him to check if we’ve already used it. When you’re sending this amount of parcels, it’s not unreasonable to get confused with which code you have used. He rudely reprimanded me, saying that I must be more accurate and not give same codes, as it causes him to print a void label (no bigger than a palm of the hand!) and subsequently cost him money (it must be a few pennies, the label had hardly any text on it). I apologised, and politely asked him if he is not receiving any money for the service he is providing me with. He said that he is receiving the money, but nonetheless, he is not interested in helping me check which labels have already been printed, even though I’ve only made an error twice, and will not print any more labels if I make another mistake. He then suggested that I should go elsewhere, ostensibly chucking me out.
I am an extremely polite, calm and collective person. My 18 year old son was with me and helped me to stick the labels on to maximise our efficiency and we took less time than an average customer generally would, despite the huge volume of parcels I had to return, as I had everything prepared and was very organised. Nick did not use any of the the vocabulary I would expect to hear when receiving elementary customer service: ie thank you, please, I’m afraid, could you, etc . He was abrupt, rude, and arrogant. Frankly, I am shocked. I have used this post office for the last 28 years. It used to be run by wonderful gentleman who knew the local community, was always polite, helpful and friendly. This guy is new, and he is not making a good impression on either post office services nor as a member of the local community. I would like to hear back from you please, explaining what measures have been taken to address this utterly unnecessary and unprofessional behaviour. Thank you.

Do not use the Signed For service from here. Your parcel/letter won't reach. Has happened to me twice. Use the Tracked & Signed for service which is better.