Cockfosters Post office

Good service

Website showed opening hours of 9am to 7pm but I arrived at 5:15 to find a sign, altered with black marker, showing that they had closed at 5pm. When I pointed out that I had come out of my way as they were still showing as open, all I got in return was a cold reply of "No, 5"

"But your website says..."

"NO! 5!"

Not even an apology. Terrible service.

Poor service. Charged extra because of 0.016KG over weight. Parcel processed before price confirmed. I won't be using this post office again.

They do not open at weekends

If I could put 0 stars here I would. Absolutely dreadful experience. I don’t wear a mask for medical reasons. After almost 2 years in a pandemic surely there should be a level of etiquette, courtesy & common sense when querying why somebody doesn’t have a mask on especially when queried by a masked post office clerk behind a Perspex screen. I maintained social distance throughout the queuing process and simply wanted to return 2 parcels. After a good dressing down by said clerk, many hostile questions and being told not to come back without a mask even after explaining that I don’t wear one and saying very calmly and quietly that I prefer not to disclose my medical reasons for not wearing a mask in a busy grocery store the clerk went on further to involve a non post office customer who freely started telling me about her sons medical conditions and why I should wear a mask etc and why my lanyard should be displayed in full view. When I said I felt this was all very unreasonable I was called aggressive. A term thrown around very loosely by “Karens” towards black women who are simply holding their ground and calmly defending themselves. Alongside this review I will be filing a complaint siting discrimination against those with medical exemptions and hidden disabilities. I didn’t get to post my parcels and cried when I left from frustration and what I can only describe as bullying from power crazed lunatics. Shocking and unkind to say the least. Compassion, kindness and empathy are lacking in society.