Northampton Post Office

I’ve been feeling very confused.. with no opening hours featured on the entrance of the post office. I didn’t appreciate being shouted at “WE’RE CLOSED!!!” Repetitively this afternoon. If there is no clear signage then how are customers supposed to know.
Furthermore there were staff behind each of the windows, for someone new to the area I’d presume a post office would be opened later than 4pm in a large town. Rude and unnecessarily obnoxious.

If anyone wants to post a package I recommend that you DO NOT post it here. I sell things online and post them with the Kingsley Park post office and things go smoothly. However, I decided to post a package at St. Giles for the first time and the buyer still has not received the item; it has been 2 weeks - Friday 16th September 2022

Most bizarre experience. Told I couldn't buy postal order paying by card. Was then directed to do just that, with my card..... !.....?....
And public sector workers wonder why the government want to close them down.

Been twice, both times older lady’s very rude. Any kind question seemed like an effort. Got my postage wrong then was annoyed with me for her getting it wrong. Definitely need to practice customer service

Passport application forms only available by queueing for counter services. There is a photo machine at the back, £5 in £1 coins for passport photos. Just make sure the machine is switched on at the power supply behind! It wasn't when I visited.

Actually managed to get served within a reasonable time here, because there was more than one person working. They each had to go for a lie down and a cup of tea between customers, but all Post Offices are like that. Have been since 1660. Chap who dealt with my parcel was very helpful and friendly, though I’m sure they’ll knock that attitude out of him over the years and replace it with the normal loathing for anyone who wants to, like, post something.

Do not go to this terrible establishment, the old woman at counter number 7 was extremely rude and had no manners whatsoever. She started interrogating me on how many parcels I had to post and kept giving me dirty looks the entire time as if I was wasting her time or something. She also started talking on her phone in the middle of me asking her a question.

If this building didn’t have a sign saying post office you would easily mistake it for a pet store seeing the amount of dogs inside.

Much longer queues than necessary at peak times and very few staff available to serve customers (normally two and there are at least five counters), so expect to wait 15-20 minutes if you are sending a parcel.

The 4pm closure is absolutely comical: unless you work in the local vicinity and are able to get to the Post Office on foot during your lunch hour, forget trying to use their services at all, go elsewhere. You won't be able to park anywhere close without paying, and it will invariably be queueing out of the door. We all know that as soon as 4pm rolls around those counters are closing regardless of any remaining customers, something I have personally seen happen.

I've never had any particularly negative experiences with the staff members behind the counters, but they all seem generally uninterested in doing anything beyond a basic level of service.

Frankly one can draw a clear inference from the number of 1-star reviews here, which speaks for itself.