Stourport-on-Severn Post Office

During Lockdown my business has moved online and this post office has become an extension of my business. The layout is great and the staff are extremely polite, efficient and very knowledgeable regarding postage costs and insurance requirements. I highly recommend this branch.

Really shocked to see some of these reviews and how negative they are, I can honestly say that I have only ever experienced first class, professional and friendly service from this post office. So helpful giving great advice on the best service for what I need to do. So amazing to have this facility in our community!

We use the Stourport co-op Photo Office every day (and sometimes several times a day!) to post orders to customers both in UK and overseas. Always efficient and excellent service. An essential service for those trading online especially during lockdown.

One Infuriating experience too many for me today, I try my hardest to avoid one particular lady who makes up rules as she goes and constantly gives out false information, and if you disagree with her your packages do go missing
For years I watched her dictate and bully other staff members to the point where they leave, I urge everyone to verify all information with a third party as often what is stated is either a complete lie or she doesn’t know any better, to play god at a post office and act above your station is nothing short of pathetic and one feels your life is lacking elsewhere. I’ve had packages mysteriously go missing when I’ve opted for a cheaper postage option that is perfectly adequate for my needs, and they show as never leaving the stourport branch ( how is this legal??) I’ve been told completely false information and have gone out of my way to verify what I’ve been told elsewhere, very rudely spoken to on numerous occasions, in such a vindictive way that the woman has the nerve to call you ‘sweetie pie’ whilst insulting you, I have now taken this matter further but this is a warning to all users of this post office to CHECK WHAT YOU ARE BEING TOLD! the power trip one woman is on working at a post office counter is absolutely shameful I hope my complaint is fully investigated because something seriously underhand is going on here! My overall experience with Royal Mail directly and any other post office has only ever been a positive one but this lady is not right and needs to be investigated, just because you call people ‘luv’ ‘darling’ or ‘sweetie pie’ and have a false grin does not give you authority to make up rules as you go!

staff are rude and not very helpful. made me cry my first time but i have no choice to use it else i wouldn’t.
i’m deaf, i’ve had agrophobia for 5 years so everything is new to me but they treated me so badly. especially the young girl. even the manager took over from her because of her attitude but then the manager wasn’t much better

I have been going there almost every week to send business parcels (their number varies from one to over twenty) for over 4 years and I have always been treated kindly and any enquiries/problems have been resolved promptly and efficiently. Smooth service and helpful staff.

Made a trip in to post overseas letters, as it said it was open until 8pm.... it was shut at 3.20pm...

One of the best post offices in the area.
Easy parking, friendly and very professional staff. Always served quickly and with a smile. Lou and her team do a fantastic job