Upton Heath Post Office

I took a parcel to this post office. Sadly my mum died in February & i found a company online who makes keepsakes by glass blowing a few ashes into the keepsake. The staff at the counter were very insensitive when i told them what was inside the parcel. The woman who served me wasnt going to accept the parcel until she read her leaflet which stated human remains can be posted. Her colleague mumbled something to do with imagining legs & arms in the package I was too shocked to speak but went home & complained to customer services . As it was my word against theirs nothing was done .
I feel i received a very poor response & service.
Never going in there again.
I used to work in retail & if i had have dealt with a customer in this way i would have been sacked.
The complaint response states they cannot make the staff apologise.
I am made to feel i have made up the story.

Staff are rude and unhelpful. Unwilling to take £50 notes despite it being legal tender. Shut services when they feel like it. Don't respond to formal complaints made. Avoid at all costs. For better postal services use Bache Post Office.

Absolutely shocking service both staff were extremely rude.

Whole shop is closed when I arrive at 3pm on a Saturday when the it is said to be open until 10 and clearly says it is open. Extremely poor service

Tried to put monies into my account, they had no idea of how to do this transaction. Couldn't find my bank! After a while they said to come back today Sunday after 2 pm, as there should be a lady to do the transaction.
Trying to phone to make sure it is open, no one answering the phone!! Where is the Sub Postmaster no idea. They are a rubbish Post office. I'll be using the Bache from now on.

Rude staff, tried to overcharge me for a parcel that fits through the letterbox (boxes are made especially for this service)Then said she tried it and it didn't fit which she clearly never as I was stood right infront of her, so she literally just lied to my face, she then tried it and it evidently fit through. I don't know how they expect small businesses to run if they try to overcharge them constantly. I definitely won't be using this branch again.

My husband and myself needed a EU driving licence. Counter lady helpful with processing this. Hower, on producing my old style paper driving licence, counter lady insisted that such a driving licence is illegal and a penalty of 1'000 pounds may be levied. However on gov.co.website it clearly states that "providing none of the details on a driver's paper licence have changed such as name or address (my case) they can continue to be used until licence expires", usually at age of 70. I was disappointed being given misinformation on such an important issue.

I like the staff who are generally very nice and better than other offices, they never give you rubbish like 'that's too many parcels' which I've had from other outlets. I think some of the other reviewers here have mental problems