Essex Child & Family Wellbeing Service

Very disappointed with this service.
No help whatsoever.
All they told me was where I could purchase items I could have done that myself.
I have an ongoing knee surgery which has left me very limited mobility.

The people are polite, I have found them very helpful and kind

Terrible service. Can’t even get a call back regarding an appointment, god forbid if there was a serious issue with my newborn.

I’ve had to chase daily for a 6-8 week appointment which was cancelled after my appointment start time. I’ve not seen anyone or had contact for weeks which is seriously concerning as these people are in charge of my sons welfare and I can’t even get someone to call back!

As I’ve still not had contact I’ve now had to make a complaint as seems this is the only thing to do to get someone’s .

Poor reviews will continually be left and I will continue to call daily until someone makes contact.

Always have a great experience with the service whether for myself or when referring others. The team at Northlands are amazing and ever so helpful!

2 years waiting list for an assessment, hardly early intervention. I know other families in different areas of the south east getting far better help. The way we are treated is nothing short of a scandal. Putting families that need help through this sort of waiting time causes so much stress and anxiety.

Took 6 days for someone to phone me back, luckily it wasn't anything urgent, first time mum with a 5 week old baby..... virtually no support given. Have to chase up to book appointments too.