Radiology department, University Hospital Lewisham

Told to call this department to make an appointment after they sent the referral. I've been calling 5 times a day for 4 days and nobody has answered, rang for 10 minutes earlier, nothing. Tried both numbers given. Walked to the department and a ride woman with attitude said they have a new system. Why would that stop them answering any phone calls? They sent me a letter to call them. Abseiled joke! Still don't answer the phone number given. NHS joke.

I finally got an appt through my GP and the actual radiology team were nice, the admin girls need some customer service training.

CANNOT GET APPOINTMENT

I am desperately calling the two numbers, after receiving letter to make an appt, two weeks ago I did actually get through, after many 20 + minutes and attempts, te get "Call back next week, no appointments til then" phone went dead!

i have tried now everyday 3-5 times 20 mins on hold...

I fee lucky as The Ultrasound not so important but would be crapping myself if the case was different and worrying.

Asked by GP to call to make an appointment but they never pickup? Useless!

The phone literally rings for about two minutes and disconnects after telling you you’re number 100000 in the que. Bored of calling, it’s pathetic. Still waiting for my referral appointment to be booked was told to call if appointment wasn’t booked in a few weeks it’s been months.

From GP I got a referral letter for an ultrasound where it states that if an appointment letter not received in 5 days, contact radiology reception. Of course, letter not received, called 3 days in a row, finally got through. The receptionist asked my hospital No and confirmed the referal was now on their system. I thought OK, will now wait for the app. time and date to be sent to me. Over a week later I received a letter which sayd that I HAVE TO CALL THAT SAME NO I RANG BEFORE TO ARRANGE THE APPOINTMENT..And to make things worse, in the letter the time I should call was Mon- Fr 9:30- 3:30. When I rang on Wednesday at 13:50pm I was told the office hours were different from the ones on the letter! And on Wednesday they only work 9- 12:30, other days also different times from the ones in the letter. So what on earth is going on? It seems like management do not care anymore about quality of work, badly planned, badly organised, employees also do not care!!! Waisting everybody's time!!! This is peoples health, it should be taken seriously!

Horrible - they never pick up the phone. We really need to re-schedule an appointment due to unforeseen circumstances, and it's impossible to talk to any of them.

Horrible communication. We've been trying to call to re-schedule an appointment for 3 days. The phone is always permanently engaged.

Impossible to call I needed a MRI scan contacted numerous times by phone at all times of day no pick up -frustrating and stressful