Ashtons Estate Agents

Current Market conditions have proved difficult to sell my property and although it’s taken some time, I’m delighted the sale has completed today. It’s understandable that sellers get frustrated and impatient with their estate agent and potentially move onto another estate agent. However, I stayed with Ashtons as market conditions is not their fault. However, they made themselves accountable for everything else and were pro-active with suggestions on how to best market my property. It felt like a partnership and we made changes together which has now resulted in a success sale.

Ashton’s have been very supportive over this period and gone beyond their remit to help me (I don’t live locally). I’ve felt they really care, nothing was too much trouble and they provided a very personal service which is very rarely seen these days. I am glad we put our trust in them and be assured they will do everything they can to help you sell your property.

We have used Ashtons plenty of times before and will be using them again. Always happy to give advice and help. I have both sold and bought through Ashtons and have been more than happy with the service.
I also don't find them pushy like other estate agents.

In my opinion I received very poor service from this estate agent who I could never recommend.
I went to see a house that they had for sale which I was immediately interested in. The day after I viewed the house, the property sold. At the time, my house was not for sale, so although disappointed, I accepted this.
This prompted me to put my house up for sale so I would be able to act faster in future. After 4 weeks, the property I viewed still hadn't been marked as sold. I was advised by the estate agent that the property was still for sale, as the original buyer had not been in contact for weeks and the vendor would accept matching offers if received before he made contact. Upon hearing this I immediately reduced the asking price of my house and received an offer on my property.
I promptly contacted Ashtons and asked if the original buyer had been in touch but was again told the vendor would accept other offers if received before the original buyer got back in contact. I then put in an offer which I was led to believe was about the same as previously accepted and Ashtons advised they would take this to the vendor. Based on what Ashtons had said, I was confident that this would be acceptable.
Within about 2 hours of me making this offer however, Ashtons advised that the original buyer had got back in touch and so the seller would remain with this buyer unless we increased our offer substantially. I was told Ashtons had not contacted the original buyer following my offer, but my suspicion is that they must have done and this was what prompted him to get back in touch, otherwise he would have lost the house. Although not impossible, I find it most unlikely that in this buyer’s numerous weeks of absence, they happened to get in touch the very moment I make my offer.
The actions of this estate agent put me in very poor position and I would recommend caution when dealing with Ashtons.
Some further points to answer the challenges mentioned in the response from Ashtons:
1)I am not sure why waiting 6 months to write the review is relevant? It took me 6 months to find and move into another property and it also enabled me to verify the price that the property sold for on Zoopla. This allowed me to write a factual account of the events that happened 6 months ago. I also don’t understand why I would need to go to you before writing this review? As far as I am concerned I am more than entitled to write a review and contacting you would not change what happened regarding the events and circumstances of this property.
2)Your comment about me offering tens of thousands less is an exaggeration and it is also irrelevant. It is true I offered about 20k less than the 310k or 315k asking price, but I offered the same as the original buyer and subsequently an even greater amount – hence my wait for the Zoopla information to be published so my review could be accurate. To pull me up on this show that you are missing the crux of the issue; the point here is that I was led to believe by Ashtons that offers in this region would be accepted. I understand that you are not responsible for the actions of your vendors, but I am questioning the miracle of the original buyer getting back in touch without your intervention.

Thank you very much for your help in selling my mother’s house in Selby.

The process was completed all the way through with efficiency & a smile. Despite a few setbacks on the way.

I cannot write this though without separately singling out Carol for specific praise. Always on the ball while appropriately managing & communicating well across all parts of the chain. Together with going out of her way to secure repair quotes, to get the sale completed, when a sale could have easily fallen through.

I have already praised Ashtons to friends & I would definitely recommend using the team if you’re looking to sell a house in the Selby vicinity.

The team sold our house for exactly what they said they would within two weeks of it being on the market. They were active throughout the sale, always happy and quick to liaise with the buyers and solicitors on my behalf when needed. Thank you.

We would highly recommend Ashtons. A fantastic, professional, friendly team who helped us through a very stressful time. Mark, James, Lisa and Carol were extremely supportive and worked very hard to get us through the process. Their dedication to getting the job done is exceptional. We cannot praise them enough.

Honestly, these guys are the best and I could not recommend them enough!

I have recently sold my house, and everyone at Ashton's worked extremely hard despite the obstacles we experienced.

The communication between James, Carol, Mark, and Lisa with myself was second to none and were very understanding when i called up (numerous times) in a stressed state.

The approach the team had to my sale was both professional and friendly, which made me feel at ease when selling my property during these testing times.

I just want to say a big thank you to you all for everything you have done, and we honestly could not have done it without your hard work and dedication.

I cannot praise the staff at Ashtons highly enough!

Throughout a very stressful and fraught sale and purchase Lisa and Carol were brilliant. Their professionalism, patience and perseverance were nothing short of legendary.

If you're buying or selling in the Selby area these are the people you should be using!